Plugged In, NOT Charging, Why?

Discussion in 'Microsoft Surface Pro 2' started by Darren Donovan, Aug 7, 2014.

  1. Darren Donovan

    Darren Donovan Member

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    Everytime I plugged in the charging cable, the SP2 immediately notices it, and the battery icon shows "plugged in", but it also indicates "not charging". I have to restart the SP2, then it'll show "plugged in, charging".
    Thanks,
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    When you plug it in what IS the % reading.
    Like 95% plugged in not charging
    Or 94% plugged in charging
     
  3. toaf

    toaf Member

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    something is wacked with the settings, ive noticed allot of times while mine is docked (with power cover) is kinda does whatever it wants. ive even seen battery 1 20% not charging battery 2 98% charging. i do think if you mess with the power settings, it kinda kicks it in the butt and then it works right and i have only noticed odd charging while docked
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    I'll assume for your description you were not plugged in so both the SP and cover were running on battery. I don't have one but this is how another device I have works in that scenario. the cover will discharge charging the tablet. So you could have 20% in the cover not charging and 98% in the tablet charging.
     
  5. toaf

    toaf Member

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    no, it has been doing some wacky things, hope it gets a fix. i know its backwards maybe just maybe the battery 1 and 2 got swapped somehow. and i have been docked the few times ive seen it go wacky. im not worried about it myself just trying to give idea that might help the poster
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Without a battery cover the SP while plugged in, to optimize battery life, will stop charging once it is fully charged. It will not charge again until the battery drops below 95%. I don't think this happens the second it reaches 100% and the 95% number may vary some as well because it appears the sampling rate is maybe every minute or so.

    States I have observed: 100% charging, 100% not charging, 9x% charging, 9x% not charging.
     
  7. toaf

    toaf Member

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  8. toaf

    toaf Member

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    see wacky things, that was after about a hour of Gameplay. in docking station
     
  9. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    This with the stock power plan and no battery tweaking apps installed? My Lenovo Laptop will let me choose a battery management plan that would do that... OR ... yours is just weird. :) Id run it past MS Surface support to see what they can make of it.
     
  10. stranger4all

    stranger4all Member

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    I Dont know why this is happening but i am also getting this Plugged in, not charging error and the battery is not being charged , then i check the charger and its pins there seems to be that the charging pins are stuck in , and i have to use a pin to get it out, this is very bad considering this is such a high end product ! , i have to fiddle with the charging connection to make it work. can it be any worse than this ! :(

    Thinking of buying a 24W charger as a backup. hopefully it will be able to charge the SP2
     
  11. toaf

    toaf Member

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    Location:
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    it is 100% stock no apps, it does not bug me. just letting people know they are not alone
    ok details cuz' the type of details might help

    go to work 100% battery 1 and 2 default battery saver
    get hone from work. drop it in docking station. batteries at #1 100% and #2 40%

    change battery settings to high performance ( it starts charging battery 2)

    game for 3 hours. undock station. battery at #1 36% #2 100%

    change battery setting to default battery saver

    mess around 1 hour, plug it in (non-docking station)
    battery at #1 73% 2 58%

    wake up....

    rinse repeat
     
    Last edited: Aug 27, 2014
  12. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Curious... does powercfg /batteryreport give details on both batteries? if it does id save a few days worth then open a case with Microsoft and send them in. yes, I know you'd rather be poked in the eye with a fork. well just a thought.
     

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