problem connecting external hard drive

Discussion in 'Microsoft Surface Accessories' started by Retama, Aug 31, 2016.

  1. Retama

    Retama New Member

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    My Device:
    SPro4
    I have a surface pro 4 with the dock station.
    All seems to work correctly except the connection of my external hard drive a Toshiba usb 3.0 and 1 TB.
    Connecting to the usb from the surface no problems but when I connect to the docking station a blinking light and a sound warnings me.
    I upgraded the firmware following the instructions of the troubleshooter but no diferencies
    On my desktop usb 2.0 also with w10 I have no problems.
    I will appreciate help to solve this problem
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    You may have a poor connection between the Surface Pro 4 and the the docking station. Check the blade connector for any dirt or debris.

    Borrow a different external drive and try it. Does it fail also?
     
  3. Retama

    Retama New Member

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    My Device:
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    I made diferent test based on your sugestion
    I connected a WD usb 2.0 to the docking station without problems
    I tried the diferent usb 3.0 connections os the docking station with no positive results
    I connected the drive to a Asus router with a usb 3.0 connections and had no problems
    I cleaned the the blade connector but didn t found any anormal. my pc is brand new ... 3 month
    Is there any relation to the usb 3.0 version maybe
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    I think you may have a bad docking station. Try to borrow someone else's USB 3.0 external drive for a momentary test.
     
  5. Retama

    Retama New Member

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    I will try as soon I find somebody with an usb 3.0 drive. Thank you
     

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