Problem syncing mail

Discussion in 'Microsoft Surface Help' started by stlbud, Nov 1, 2012.

  1. stlbud

    stlbud Member

    Nov 1, 2012
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    I'm trying to set up an IMAP exchange with my ISP.

    Settings I've chosen are --
    Account name -- name
    Your name --
    Download new email -- As items arrive
    Download email from -- The last 2 weeks
    Content to sync -- Email is checked
    Automatically download external images -- On
    Use an email signature -- Yes (signature is "Bill")
    Email address --
    Password -- xxxxxxx (verified correct)
    Email username --
    Incoming email server --
    Port -- 993 (My ISP specifies this port)
    Server requires SSL -- checked
    Outgoing email server --
    Port -- 587 (My ISP specifies this port)
    Server requires SSL -- checked
    Outgoing server requires authentication -- checked
    Use the same username and password to send and receive email -- checked

    Special folders are all blank.
    (email address and server id are correct for my setup)
    My ISP has verified the settings are correct. I can receive messages OK but sending does not work. By initiating a sync and watching the upper right corner of the screen I see "syncing" then " is unavailable" with no further information.

    Can someone tell me what is causing the failure? Where can I get more information - some log somewhere?


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