replicable touch screen issue. please help

Discussion in 'Microsoft Surface Help' started by shaun2170, Nov 7, 2014.

  1. shaun2170

    shaun2170 New Member

    Joined:
    Nov 7, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    I recently purchased my Surface Pro 3 i7 512gb tablet. While working on it, I noticed the lower left side of the screen was significantly less sensitive than the rest of the screen.

    After much research and troubleshooting, I found that it only happens when I am running from the battery. As soon as I plug my device in to the power outlet, sensitivity returns. The moment I unplug the device, the problem returns. I have found that the problem is replicable via this method, but the sensitivity intermittently returns when on battery mode, but just as quickly disappears again.

    I researched my power settings and made them both identical between battery mode and power mode, but it made no difference. I am using a custom power profile which gives maximum performance settings in both powered and battery mode. Changing back to balanced mode seems to have no effect.

    I have searched online and cannot seem to find anyone else having this problem. Can anyone help?
     

Share This Page

Search tags for this page

surface 3 multiple touch problem left