Screen Dead zones

Discussion in 'Microsoft Surface Pro 3' started by BMoreawesome, Nov 7, 2014.

  1. BMoreawesome

    BMoreawesome New Member

    Joined:
    Oct 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    On the Surface
    My Device:
    SPro3
    My surface is only two weeks old and have loved it. Noticed tonight thought that I have a dead zone in the touch. Mouse and pen work in this area but the finger touch does not work. I have reset the calibration and re- calibrated. If I have to refresh I am going to be upset as I should not have to do that on a two week old device. The searching I did was all a few months old so I am hoping there is a fix for this.
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,096
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Typically a reboot fixes it, also I would reset your touch calibration as trying to set seems to break it....
     
  3. BMoreawesome

    BMoreawesome New Member

    Joined:
    Oct 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    On the Surface
    My Device:
    SPro3
    Yep I have tried both. Still not working. I kind of think it is hardware related.

    I just tested it in the bios mode and I am still getting the same issues. Guess I am calling Microsoft.
     
    Last edited: Nov 8, 2014
  4. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,096
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Then I would get an exchange....
     
  5. BMoreawesome

    BMoreawesome New Member

    Joined:
    Oct 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    On the Surface
    My Device:
    SPro3
    Well it is being sent in for a replacement. Really hope this doesn't happen again.
     
  6. Keithg77

    Keithg77 New Member

    Joined:
    Nov 29, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3

    Attached Files:

  7. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    I hope you are exchanging it and not sending it to MS under warranty. Possibility of getting a refurbished model that way.
     
  8. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,096
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Did you attempt to calibrate the Touch Panel from the legacy TabletPC Pen and Touch Control Panel? If so, reset it and see if the dead spot is gone, if it remains exchange it for a new one...
     

Share This Page

Search tags for this page
dead zones on microsoft surface pro 3 touch screen
,
does touch screens go dead
,

microsoft surface pro 3 touch deadzone

,
surface pro 3 dead areas on screen
,
surface pro 3 dead zone
,
surface pro 3 deadzones
,

surface pro 3 touch screen dead spots

,
surface pro 3 touch screen dead zone
,
surface touch dead zone
,
windows surface touch dead zone