Surface 2 BSOD at the end of full refresh

Discussion in 'Microsoft Surface 2' started by stephenteh, Dec 28, 2013.

  1. stephenteh

    stephenteh New Member

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    Hi,

    My Surface 2 BSOD at the end of the full refresh but it seem to be ok after I restart the device (pressed and hold the power button until it the screen turn off). I think this is a software issue instead of hardware. Anyone having this issue?

    Thanks,

    Stephen
     
  2. kundas1

    kundas1 Super Moderator Staff Member

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    I had that happen to me also, I had to refresh today due to a bad display driver issue I have been having trouble for awhile with... and then i did a reboot and it works ok I guess, BUT my display driver problem came back after making updates.... GRRRRR
     
  3. Daniel290881

    Daniel290881 New Member

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    Hi,
    this error have a lot of users for some days. The MS Forum has a lot of posts with this error.

    had this blue screen too.




    I made a USB Recovery Stick and installed that again.




    1. Shut Off Sureface

    2. Input USB Stick

    3. Press Volume Down and hold it

    4. Shut On Surface (holding Volume Down)

    5. When FUrface logo appears, release Volume DOwn)




    Then Troubleshooting -> Recovery -> Full Recovery


    After that i hadnt a blue screen with PAGE FAULT anymore.

    BUT: You will still have old NVIDIA Drivers of August. This is the error all users have after Recovery. And all are waiting for a FIX.

    See those postings on MS Forum:
    PAGE FAULT IN NONPAGED AREA Error Message - Now Frozen - Microsoft Community
    Surface 2 will NOT Refresh properly - Microsoft Community
    December 10th update wrecks my Surface - Microsoft Community
     
  4. stephenteh

    stephenteh New Member

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    Hi Daniel,

    How do you create the recovery USB? Do you download the recovery image from Microsoft or create it in Surface 2?

    Thanks,

    Stephen
     
  5. kristalsoldier

    kristalsoldier Well-Known Member

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    Just out of curiosity guys, when did you buy your Surface 2 devices? Did you buy them when it was launched (or thereabouts) or were they more recent purchases?
     
  6. kundas1

    kundas1 Super Moderator Staff Member

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    Mine was a more recent purchase, I'm pretty sure this is a driver issue and not a hardware issue. Which is why I am waiting before I send it in for repair.
     
  7. stephenteh

    stephenteh New Member

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    I bought it recently before Christmas. Yeah I think it's a software issue not hardware but still prefer not to see that bsod and the refresh/reset can complete properly.
     
  8. ctitanic

    ctitanic Well-Known Member

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    Yes, it's a software issue, MS knows about it and they are investigating the issue according to what I have seen in MS forum.
     

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