Surface 3 Unlock Issue

Discussion in 'Surface 3 (Atom)' started by lotreaglesfan, Jan 3, 2016.

  1. lotreaglesfan

    lotreaglesfan New Member

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    My Device:
    Surface 3 (Atom)
    Hey guys,

    I'm new year (as you can see with my low post count haha). I am a power user in the windows world, but don't know what's causing this.

    Basically, the screen won't unlock. I can slide up the image with my finger, keyboard or pen, but can't type in my password unless I hold down the power button and slide down the screen to turn it off and then back on.

    I have the issue with and without the keyboard attached. Bought the device new yesterday. Thanks for the help and I attached a link to a YouTube video I made... apologies for the tv playing (football) in the background haha.

     
  2. agt499

    agt499 Member

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    My SP3 does this sometimes (in last few weeks).
    I find a good old CTRL-ALT-DELETE brings the password dialog up in the normal manner.

    -of course you may need to bring the on-screen keyboard up...
     

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