Solved Surface Book Built-in Speakers Good, But Headphone Problems

Discussion in 'Microsoft Surface Book' started by sharpuser, Oct 31, 2015.

  1. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,852
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    The Surface Book has very good built-in speakers. Impressive for such a lightweight, small device.

    Because I play music all day long, I surround myself with options - various headphones, regular and noise-cancelling, Bluetooth speakers, Apple rigs, etc. I have never been happy with the Surface Pro 3 speakers, but these devices made up for the shortcomings. As a a musician, I am very aware of audio quality.

    The Surface Book has nicely placed speakers within the clipboard (screen) so that the thin layer of cooling vents also conduct the sound. Maximum volume is about half-again louder than the Surface Pro 3. Stereo separation is excellent, making it seem that some physical barrier exists walling off one speaker from the other. Frequencies are not too tinny, and bass is as good as could be expected on such a lightweight and small device. There is no need for clip-on plastic "Mickey Mouse" ears or cupping of the hands to hear the sound from the Surface Book.

    Volume controls on the keyboard are also most welcome. The Clipboard unit (screen) has volume buttons, also.

    When in clipboard mode (screen detached) the speakers are also good. Even if I try to clasp my hands over the edges where the sound seems to comes out loudest, the sound seems to move to another place.

    As a side note, I prefer to use iTunes with Windows 10 and with my Surface Book, though I have way too many alternatives, which also are good. The option to show iTunes on the notification area of the Taskbar is very handy, and the built-in iTunes Mini Player finally shows album art. To launch the mini-player, touch the small-version of the album art at the upper-center of the screen. The Mini Player has two sizes from which to toggle between.

    Screenshot (1).png

    Screenshot (3).png

    Screenshot (5).png

    Screenshot (4).png
     
    Telstar1948 likes this.
  2. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,852
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Follow-up to the above post:

    When I connect my headphones, the speakers keep playing, and the headphones do not get sound. Tried video, iTunes, Edge Browser, and all apps with the same result.

    Something to figure out.
     
  3. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    284
    Likes Received:
    38
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    SPro3
    audio driver issue? need to switch/choose from the audio control panel?
     
  4. Niterider4

    Niterider4 Active Member

    Joined:
    Oct 29, 2015
    Messages:
    173
    Likes Received:
    54
    Trophy Points:
    28
    My Device:
    Surface Book
    My friend had this problem on his SP3, with his external speakers. He had to select them from the audio control panel every time he plugged them in. It was very annoying, and I'm surprised it wasn't fixed this time around.
     
  5. Wayne Orwig

    Wayne Orwig Active Member

    Joined:
    Mar 18, 2013
    Messages:
    332
    Likes Received:
    43
    Trophy Points:
    28
    When I plugged in my favorite headphones.....no sound.
    I plugged in another pair, that I don't like, and they work fine.
    In my case, it appears that the physical size of the plugs/jack, have something to do with it. I can wiggle the non-working plug around and get it to work sometimes.
     
  6. bluegrass

    bluegrass Well-Known Member

    Joined:
    Nov 11, 2013
    Messages:
    1,301
    Likes Received:
    193
    Trophy Points:
    63
    Location:
    St. Louis, Mo
    My Device:
    SPro3
    I solved some audio problems with laptops, which all come with audio out and mic in built into one jack. I now always carry a the splitter cable adapter that fixes problems with the multi-purpose headphone/mic jack.
     
  7. mistryman

    mistryman New Member

    Joined:
    Nov 2, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Plug in your headphones.. right click on speaker icon and select playback devices. Headphone should be enabled. Right click and make it your default device. Now when you plug in your headphones, it will switch back and forth properly. At least that worked for me. Good luck!
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,852
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Tried that. Headphones are detected, and "Test" works, but I never get the meter to show sound, except for the "Test". Maybe it is my headphones (4-conductor plug on Bose noise-cancelling).
     
  9. mistryman

    mistryman New Member

    Joined:
    Nov 2, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Interesting. I've got a pair of Shure E3's and seem to work fine. Perhaps you can try with another pair to make sure it's not the headphones?
     
  10. GoodBytes

    GoodBytes Well-Known Member

    Joined:
    Jan 29, 2014
    Messages:
    1,071
    Likes Received:
    170
    Trophy Points:
    63
    Plug headphones, and restart the app, does it work?
    If so, the problem is a bug with iTunes which doesn't support dynamic audio switching. Flash also doesn't support it.
     
  11. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,852
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    All apps have the same problem: Web video, NetFlix, Internet radio, system sounds, iTunes,
     
  12. GoodBytes

    GoodBytes Well-Known Member

    Joined:
    Jan 29, 2014
    Messages:
    1,071
    Likes Received:
    170
    Trophy Points:
    63
    That is interesting. If you open the Sound panel, do you see the audio output source change as you plug in/out your headphones.
    If not, and you need to manually change it, then that would indicate to me, that there is a bug in the sound chip drivers.
     

Share This Page

Search tags for this page
bose headphones microphone surface book
,
headphone and surface book
,
is the surface book any good
,
speakers surface book
,
surface book built version
,
surface book headphone jack problems
,
surface book internal speakers
,
surface book speaker
,

surface book speakers

,
surface plug headphone jack poor audio quality