Surface book screen issue

Discussion in 'Microsoft Surface Book' started by GANTOBURY, Oct 2, 2016.

  1. GANTOBURY

    GANTOBURY New Member

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    Hi,

    I've had my surface book for just over a week now and I have noticed a somewhat minor yet worrying issue.

    Sometimes when the screen is attached to the keyboard the whole screen goes black for a half second then comes back on. When it comes back on it makes the little chime that indicates it's attached leading me to believe it's somehow automatically detaching and re-attaching itself. Has anyone had an issue like this because I've searched the Internet and can't find anything?

    Thanks.
     
  2. Wayne Orwig

    Wayne Orwig Active Member

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    You aren't seeing any notifications?
     
  3. GANTOBURY

    GANTOBURY New Member

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    My Device:
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    When it comes back on the little green box on the bottom right comes up satin screen now attached.
     
  4. Orlbuckeye

    Orlbuckeye Member

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    Well I bet you have the dGPU model and the black for a second is related to the dGPU. I've had it happen to me once or twice in 6 months.
     
  5. OS2B

    OS2B New Member

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    happens to me back and forward I really don't like that.
    taking it back!
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Your blade connectors of the hinge are likely dirty, or out of spec, causing intermittent detaching.
     
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  7. Wayne Orwig

    Wayne Orwig Active Member

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    I had the happen once in the year I have owned it. A mild contact cleaner to the contacts in the blade appears to have cured it.
     
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