Surface Pro 2 wont turn on or wake up

Discussion in 'Microsoft Surface Pro 2' started by Ginger, Nov 12, 2013.

  1. Ginger
    Offline

    Ginger New Member

    Joined:
    Nov 12, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    why does my pro2 not wake up, the battery is fully charged, I press the power button once and nothing happens, is there any tricks I need to know to get my pro 2 to turn on, or does anyone know why this happens, it has happened twice once this machine and once on the pro 2 that I took back to the reseller and demanded a new one, Please help !!
  2. Pochowandpoch
    Offline

    Pochowandpoch Member

    Joined:
    Nov 11, 2013
    Messages:
    55
    Likes Received:
    48
    Trophy Points:
    18
    Hello Ginger,Surface Pro 2 does not go out from the button, this is just to turn on or hibernate, hibernates the system can power the Surface Pro 2 passing your finger icon, maybe that's what you think.

    To turn off the system completely is from -> Control Panel -> shutdown.

    Try to see.

    Sorry for mi english.

    Greetings.
    Last edited: Nov 12, 2013
  3. D1vad
    Offline

    D1vad New Member

    Joined:
    Nov 4, 2013
    Messages:
    76
    Likes Received:
    5
    Trophy Points:
    0
    What kind of time frame are we talking about between when you believe you've turn it off, till when you attempt to wake it up? Are we talking hours or days? Have you go into settings and reconfigured what the power button does? Have you attached the charger and allowed it to charge for an hour or so and tried pressing the power button again?
  4. Ginger
    Offline

    Ginger New Member

    Joined:
    Nov 12, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Thanks Pochowandpoch, the problem is waking it up from sleep/hibernate mode, if I can get it to power up, I will try your shutdown method, just cant get it to start up, I know it has power and is semi on because the windows logo at the bottom middle vibrates if you touch it !!
  5. Ginger
    Offline

    Ginger New Member

    Joined:
    Nov 12, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    we are talking hours D1vad, I haven't been into any settings like reconfiguring what the power button does, and yes tried charging it and pressing the power button, with and without the charger attached, i'm pulling my hair out, its brand new and its the second one ive had in three weeks, maybe Australia got all the faulty ones !!
    Thanks D1vad
  6. jnjroach
    Offline

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    3,970
    Likes Received:
    988
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    SPro3
    If the SP2 won't power down, meaning that no matter how long you hold the power button down the Windows Button Continues to vibrate or the backlighting on the keyboard continues to works but the screen remains black and unresponsive try this:

    Press the Volume Rocker up and hit the Power Button for 10 seconds, wait 10 seconds and hit the Power Button and it should wake up.

    If you are able to power it down but it won't turn back on, hold the volume rocker down and press the power button, you should see the Surface Boot Logo.

    Why does it do this? My wife's did it because she was using an older Bluetooth Mouse and the driver crashed and kept the machine unresponsive until doing the first "fix".
    2 people like this.
  7. D1vad
    Offline

    D1vad New Member

    Joined:
    Nov 4, 2013
    Messages:
    76
    Likes Received:
    5
    Trophy Points:
    0
    Have you loaded any software programs on your surface yet? Any programs that both have in common? It sounds like a program that was running in the background has crashed to me. Have you tried holding down the power button for 15 seconds, wait 2 seconds and hit the start button again. In theory it should reset...

    This page might help, http://www.microsoft.com/surface/en...service-and-recovery/surface-pro-wont-turn-on
    Last edited: Nov 12, 2013
    1 person likes this.
  8. Ginger
    Offline

    Ginger New Member

    Joined:
    Nov 12, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Success, thank you very much jnjroach, I held the volume button down along with holding the power button, the surface logo flashed and I let go, SP2 didn't start until I pressed the power button one more time and it started up as normal, WOOHOO, Big thankyou
  9. Ginger
    Offline

    Ginger New Member

    Joined:
    Nov 12, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    I have loaded corel draw and a couple of adobe programs, there not known to conflict, but it is possible, and what you have said makes perfect sense, thank you, I have got SP2 started by following jnjroach's post,
    Thank you D1vad

    and thankyou for the link
    Last edited: Nov 12, 2013
  10. D1vad
    Offline

    D1vad New Member

    Joined:
    Nov 4, 2013
    Messages:
    76
    Likes Received:
    5
    Trophy Points:
    0
  11. Ginger
    Offline

    Ginger New Member

    Joined:
    Nov 12, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Yeah, I've done all the firmware updates, and Ill look at the thread, thanks for all your help
  12. DAGenao
    Offline

    DAGenao New Member

    Joined:
    Dec 8, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    I had the same problem with my Surface Pro 2. It worked beautifully for 3 weeks, and then it wouldn't power on. I tried holding down the power button several times (10 secs or more), but no luck. I followed Jeff Roach's advice 3 times (see his post above), and on the third time it worked. I'm glad it's working again, but we shouldn't have to go through all this hassle. This being said, the design concept of the Surface Pro is great. Other tablet makers have tried to copy Apple, but Microsoft's approach is totally different. But if Microsoft wants to increase sales and be competitive, it'll need to fix this problem. It shouldn't be this complicated.
  13. Dahnark
    Offline

    Dahnark Member

    Joined:
    Oct 26, 2013
    Messages:
    45
    Likes Received:
    7
    Trophy Points:
    8
    I have this problem too if it is sleep. I only can wake up it when I press volumen up + power button.

    Any way to solve this?
  14. revmike
    Offline

    revmike Active Member

    Joined:
    Feb 28, 2013
    Messages:
    255
    Likes Received:
    28
    Trophy Points:
    28
    Location:
    Hanford, CA
    It only appears to be a problem for some, I haven't experienced it, and would gather that I'm not the only one.
  15. drolem
    Offline

    drolem Active Member

    Joined:
    Aug 9, 2013
    Messages:
    259
    Likes Received:
    28
    Trophy Points:
    28
    Location:
    98052
    Try connecting AC power first, wait about 30 seconds or so, and then press PWR.

    Do you have a keyboard connected when that happens?

Share This Page

Search tags for this page
microsoft surface pro 2 wont turn on
,
my surface 2 wont turn on
,
surface 2 wont turn on
,
surface pro 2 does not turn on
,

surface pro 2 not turning on

,

surface pro 2 will not turn on

,

surface pro 2 wont turn on

,
surface pro 2 wont wake up