Solved Surface Pro 3 Blank Screen

Discussion in 'Windows 10 on Surface Pro 3' started by matthab, Sep 15, 2015.

  1. matthab

    matthab New Member

    Joined:
    Sep 15, 2015
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    1
    My Device:
    SPro3
    Morning/Afternoon all,

    I have a 2 week old Surface Pro 3 which I have so far really loved. Now the tablet has now started behaving really weird.

    If I move the tablet or move the keyboard back the screen will go off. The tablet will work as normal (you can hear the music playing etc). If I press the unlock button it sometimes may come back, sometimes it will not finally doing random combinations of things will bring it back. I have managed to get it to do it in the BIOS menu, so it rules out a Windows 10 issue.

    The annoyance here is I am now on a 2 week honeymoon in the US (Originally from UK), any one know of a simple reason why its doing this?

    Matt
     
    Last edited: Sep 15, 2015
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Welcome to the forum Matt

    I moved your post to make it clear you are on Windows 10. There may be an app interfering with Windows but the only way to rule out hardware is to do a refresh or a reset on Windows. If you do a reset and it still fails to work properly it would be a warranty issue.
     
  3. matthab

    matthab New Member

    Joined:
    Sep 15, 2015
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    1
    My Device:
    SPro3
    As stated above I managed to reproduce the issue within the BIOS. So I have ruled out Windows 10.
     
  4. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Yes, I understand now. We'll see if anyone else can reproduce that.
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,335
    Likes Received:
    1,279
    Trophy Points:
    113
    Since it still does it after entering the Bios and restarting it seems the only recourse is to RESET to factory settings.
    If that doesn't clear it then it's probably a hardware issue.

    On a device that was upgraded from Windows 8.1 this would take it back to 8.1 also. There are three menu options
    Keep my files, Remove everything, and Restore Factory settings.

    on a device that came with Windows 10 I would assume there are only two choices but I'm not sure of the wording (as I don't have one) it might be a combination of remove everything and restore factory settings.
     
  6. matthab

    matthab New Member

    Joined:
    Sep 15, 2015
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    1
    My Device:
    SPro3
    Just to update you all. This morning I turned it on and the screen was flickering and had basically died.

    I took it to the Microsoft store in New York where the guy reproduced it, did his checks and said it was a hardware fault. He offered to replace it there and then which considering I need the device for another 2 weeks was gratefully received. I wiped my machine and gave it over and he handed me a new tablet.

    At the moment all is working well again. Shame |I can't do that in the UK.
     
    leeshor likes this.
  7. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Lucky you were here and not there, under the circumstances. Glad to hear you got a resolution.
     

Share This Page

Search tags for this page
blank screen on surface pro 3
,
blank screen on surface pro3
,
microsoft pro 3 loading itunes blank screen
,
microsoft surface 3 blank screen
,

microsoft surface pro 3 blank screen

,
surface 3 display blank
,
surface 3 screen blank
,
surface pro 3 blank screen
,
surface pro 3 has a blankk screen
,

surface pro 3 screen blank