Solved Surface Pro 3 Pen Issues

Discussion in 'Microsoft Surface Pro 3' started by Yastech, Oct 13, 2014.

  1. Yastech

    Yastech New Member

    Joined:
    Oct 8, 2014
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    3
    Hello guys, I recently installed the Surface Hub app on the Windows Store to change the pressure sensitivity on my Pen but I received the following message "Surface Hub could not connect to your Pen" I instantly then realized that my Pen was probably disconnected even though it is still functioning. I opened the Bluetooth settings and saw that the Pen was not connected so I pressed the purple button on the top for 7 seconds and saw the green light flash on the Pen. On the screen it said that the Pen was connected but after a few seconds it said that it was disconnected again. Anyone ever experienced this? Any thoughts on how to fix this issue?
     
  2. mcsenerd

    mcsenerd Active Member

    Joined:
    Mar 25, 2014
    Messages:
    247
    Likes Received:
    55
    Trophy Points:
    28
    Location:
    Nation of Texas
    My Device:
    Surface Book
    Time for a new battery?
     
  3. Yastech

    Yastech New Member

    Joined:
    Oct 8, 2014
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    3
  4. Yastech

    Yastech New Member

    Joined:
    Oct 8, 2014
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    3
    I don't think so. My Pen is only a month old.
     
  5. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    Open the Control Panel, Device and Printers, once you are there Refresh few times, Click the top button few times, closing OneNote each time. Go back to Surface Hub.
     
  6. godparticle

    godparticle New Member

    Joined:
    Feb 18, 2013
    Messages:
    14
    Likes Received:
    3
    Trophy Points:
    3
    I have the same issue. Pen works everywhere but the hub says it can't connect
     
  7. Khalamus

    Khalamus New Member

    Joined:
    Oct 10, 2014
    Messages:
    5
    Likes Received:
    3
    Trophy Points:
    3
    My Device:
    SPro3
    As stated by Ctiantic:
    This solved the problem for me.
    However, I made a comment in a thread called: Surface Hub (pen control) available
    In a response to that comment, Aurelio said:

    So make sure you are up to date with the updates and then follow these steps.

    Good luck!

    / Khalamus
     
  8. annabanana

    annabanana Active Member

    Joined:
    Jul 12, 2014
    Messages:
    167
    Likes Received:
    48
    Trophy Points:
    28
    Location:
    at the beach
    My Device:
    SPro3
    I read that the pen is actually connected by BT for a second or two when you click the buttons. What you saw is normal, I saw that too. Follow the instructions in the previous posts and it will work.
     
  9. Yastech

    Yastech New Member

    Joined:
    Oct 8, 2014
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    3
    That is quite odd I must say.
     
  10. Yastech

    Yastech New Member

    Joined:
    Oct 8, 2014
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    3
    Don't worry I got it all working ;)
     
    Khalamus likes this.
  11. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    That's the way it works.
     
  12. Yastech

    Yastech New Member

    Joined:
    Oct 8, 2014
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    3
    I actually got mine to work, just follow the instructions above and you should get it running.
     

Share This Page

Search tags for this page
microsoft surface pro 3 pen issues
,
problems with surface pro 3 pen
,
surface pen light flashes quickly
,
surface pen not connected
,
surface pen troubleshooting
,

surface pro 3 pen issues

,
surface pro 3 pen not working after update
,
surface pro 3 pen problem
,
surface pro 3 pen problems
,
surface pro 3 pen troubleshooting