Surface USB 3.0 Issues

Discussion in 'Microsoft Surface Pro 3' started by Twinstar, Dec 10, 2014.

  1. Twinstar

    Twinstar New Member

    Joined:
    Dec 10, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Hey there,
    every time i plug my 3TB HDD (USB3.0) into my Surface Pro 3 (i3) USB port it play's the "plugin" sound over and over again. The HDD doesn't show in the browser.

    plot twist: If i use a USB 2.0 cable the HDD shows up instant in the browser. I don't have any other USB 3.0 devices to test this, so is the Surface 3 Pro i3 edition just equipped with a USB 2 port??
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,334
    Likes Received:
    1,279
    Trophy Points:
    113
    If this HDD is USB powered its probably drawing more power than the SP3 provides. Try using a USB Y cable with one end plugged into the power adapter or use a powered USB Hub.

    Or Maybe that cable is bad.
     
  3. Twinstar

    Twinstar New Member

    Joined:
    Dec 10, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Its extra Cable powered, and work on my PC, HTPC and even on my Smart Phone =D
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,334
    Likes Received:
    1,279
    Trophy Points:
    113
    Well that seems to narrow it down :(
     
    Twinstar likes this.
  5. ptrkhh

    ptrkhh Active Member

    Joined:
    Nov 15, 2014
    Messages:
    394
    Likes Received:
    77
    Trophy Points:
    28
    I have the i3 SP3, and its working fine with my USB3.0 500GB HDD. Try using a USB hub, and lets see how it will end up.
     
  6. Tsurugaya

    Tsurugaya Active Member

    Joined:
    Jan 23, 2014
    Messages:
    395
    Likes Received:
    28
    Trophy Points:
    28
    What is the power out spec for the USB 3 port on the SP3? I've googled like crazy but can't find it.
     
  7. Nicola

    Nicola Member

    Joined:
    Sep 23, 2014
    Messages:
    125
    Likes Received:
    18
    Trophy Points:
    18
    Location:
    Amsterdam
    My Device:
    SPro3
    That's not a power problem. You probably have a defective USB port and/or a defective USB cable. The USB 3 connector has additional pins in the back and maybe the contact is not perfect.
    You can try swapping the cable.
     
  8. drolem

    drolem Active Member

    Joined:
    Aug 9, 2013
    Messages:
    293
    Likes Received:
    36
    Trophy Points:
    28
    Location:
    98052
    That's a known issue with certain external hard drives. Is that a WD by any chance?
     

Share This Page

Search tags for this page
surface pro 3 not recognozing 3tb
,
surface pro 3 plugged in not charging when usb
,

surface pro 3 usb

,
surface pro 3 usb port plugin