Touch won't work if you use Pen

Discussion in 'Microsoft Surface General Discussion' started by digiraiter, Jul 13, 2017.

  1. digiraiter

    digiraiter New Member

    Joined:
    Jul 13, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    Hello
    I think I'm facing a Problem
    when I installed Photoshop, I noticed that Touch Gestures won't work if I use Pen
    After using pen, I must wait 5~10 Sec for Touch to get Active again
    First I thought it's a Problem in Photoshop Settings
    then I noticed that it's like that in entire windows
    for example
    if I try to move a window with pen
    and then put pen aside and try to do it with touch
    it won't work
    I must wait 5~10 Sec and then I can move that window with touch too

    what can I do in my settings to make my Pen & Touch workflow smoother?
    Thank you
     
    Last edited: Jul 15, 2017 at 6:42 AM
  2. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    2,928
    Likes Received:
    450
    Trophy Points:
    83
    Welcome.

    From my experience, this is not normal. It sounds like it might be an idea to either do a system reset, else reinstall all touch and pen drivers.

    It would be interesting to see whether this issue existed prior to the installation of photoshop
     
  3. digiraiter

    digiraiter New Member

    Joined:
    Jul 13, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    I just got my Surface pro 4
    I only installed "Windows 10 Creators Update"
    and then Photoshop CC 2017

    and Honestly I think the problem was there before I install Photoshop because I new that Pen works better and faster than my Touch
    but in few hours I start testing it, I didn't notice it and during that time i changed some settings that might cause it
    changes like increasing Text size or High Contrast mode of windows
    It seems I must make a Video about this and put it on youtube
     
  4. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    2,928
    Likes Received:
    450
    Trophy Points:
    83
    I don't think there is any need for a video, your original post seems very self explanatory, and it is not normal behaviour.
     
    Cuchulainn likes this.
  5. Cuchulainn

    Cuchulainn Member

    Joined:
    Jun 23, 2017
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Denver, Co
    My Device:
    SPro
    Perhaps going into Settings -> Devices -> Bluetooth and Other Devices. Click the Surface Pen and remove the device and then re-pair the pen. See if that may clear the issue?
     
  6. convergent

    convergent Active Member

    Joined:
    Apr 25, 2017
    Messages:
    209
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    North Carolina
    My Device:
    SPro4
    That is not normal behavior. I use my pen and touch almost simultaneously without an issue.
     
    Cuchulainn likes this.
  7. digiraiter

    digiraiter New Member

    Joined:
    Jul 13, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
  8. digiraiter

    digiraiter New Member

    Joined:
    Jul 13, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    I Just Reset my Surface Pro 4
    After Loading up a Fresh Windows without any Settings Change or Update, I tested it
    and it was Still there
    Now It's look like a Software Bug to me that need an Update
    I hope new update would Improve this Lag Time when you switch from pen to touch
    Still, if you know a way to change some settings for decreasing this Lag time, Please tell it here
    Thanks
     

Share This Page

Search tags for this page

news