USB disconnects

Discussion in 'Microsoft Surface Pro 4' started by Matt Vaughan, Jan 25, 2016.

  1. Matt Vaughan

    Matt Vaughan Member

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    I have a USB (Microsoft Wireless Mobile Mouse 4000) that keeps disconnecting and re-connecting. I have it plugged into the Surface dock.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Does the dock also disconnect?
     
  3. Matt Vaughan

    Matt Vaughan Member

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    Not to my knowledge as I would probably see my external Dell monitor blank out.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    The transceiver should not be disconnecting. So make sure your mouse batteries are okay.
    No problems with this mouse when the transceiver is connected directly to the SP4?
     
  5. Nuspieds

    Nuspieds Active Member

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    The Dock has its issues.

    You should try to connect it directly to the SB and see if it still disconnects.
     
  6. Matt Vaughan

    Matt Vaughan Member

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    No problems when directly plugged in the SP4.
     
  7. Nuspieds

    Nuspieds Active Member

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    There's something about the Dock and its connected devices that makes the whole setup unstable.

    I bought two Docks at launch and the very first time I had the quirky issues, I thought it was faulty so I tried the other one and, sure enough, same issues. I am less-inclined to think it is hardware; rather, I am convinced that it has something to do with Windows because there has been improved stability over time with the Updates.
     

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