USB drive stops WiFi from working

Discussion in 'Microsoft Surface Pro 4' started by smasonuk, Nov 14, 2015.

  1. smasonuk

    smasonuk New Member

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    Whenever I plug my USB drive my wifi stops working. Is this happening with anyone else?

    Anyone else get a similar issue?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    What kind of USB drive? I used a couple of USB sticks without any problems but didn't try anything big like an SSD or HDD.
     
  3. smasonuk

    smasonuk New Member

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    its a 500gb external drive, usb3.. tried the drive in two different enclosures with the same effect. as soon as i plug it in wifi stops.. wifi will eventually work again if i dont use the drive, but as soon as i use it (browsing the file system) the wifi stops.....
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Well that's the first I ever heard of that. so in case it's a weird power issue try a powered USB hub or a USB Y cable plugged into another power source. Another thing to try is case it's an RFI interference issue is using a metal shield over the drive and also a shielded cable. One of those lead blankets they use at the dentists office when they take X-Rays would be handy. ;)
     
  5. smasonuk

    smasonuk New Member

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    I tried a thumb drive and had the same effect. As soon as I plug it i no packets get through, as soon as i unplug it working again... here's a screen shot of the ping command as i plug it in... ping.png
     
    gtmead09 likes this.
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    So your screen shot got me wondering about what things you have installed. Perhaps a list of installed apps, utilities, etc. may eb helpful.

    Did you have any results from the earlier suggestions?
     
  7. smasonuk

    smasonuk New Member

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    Here's all the info about my surface and the programs installed.. Don't think there is anything odd installed.

    OS Name: Microsoft Windows 10 Pro

    OS Version: 10.0.10586 N/A Build 10586

    OS Manufacturer: Microsoft Corporation

    OS Configuration: Standalone Workstation

    OS Build Type: Multiprocessor Free

    Original Install Date: 12/11/2015, 19:51:27

    System Boot Time: 15/11/2015, 00:52:19

    System Manufacturer: Microsoft Corporation

    System Model: Surface Pro 4

    System Type: x64-based PC

    Processor(s): 1 Processor(s) Installed.

    [01]: Intel64 Family 6 Model 78 Stepping 3 GenuineIntel ~2396 Mhz

    BIOS Version: Microsoft Corporation 103.818.768, 18/09/2015

    Windows Directory: C:\WINDOWS

    System Directory: C:\WINDOWS\system32

    Boot Device: \Device\HarddiskVolume1

    System Locale: en-gb;English (United Kingdom)

    Input Locale: en-gb;English (United Kingdom)

    Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London

    Total Physical Memory: 8,116 MB

    Available Physical Memory: 3,266 MB

    Virtual Memory: Max Size: 10,036 MB

    Virtual Memory: Available: 4,345 MB

    Virtual Memory: In Use: 5,691 MB

    Page File Location(s): C:\pagefile.sys

    Domain: WORKGROUP

    Logon Server: \\MicrosoftAccount

    Hotfix(s): 2 Hotfix(s) Installed.

    [01]: KB3103688

    [02]: KB3105211

    Network Card(s): 2 NIC(s) Installed.

    [01]: Marvell AVASTAR Wireless-AC Network Controller

    Connection Name: Wi-Fi

    DHCP Enabled: Yes

    DHCP Server: 192.168.0.1

    IP address(es)

    [01]: 192.168.0.8

    [02]: fe80::ec2c:3aa9:5923:6037

    [02]: Bluetooth Device (Personal Area Network)

    Connection Name: Bluetooth Network Connection

    Status: Media disconnected

    Hyper-V Requirements: VM Monitor Mode Extensions: Yes

    Virtualization Enabled In Firmware: Yes

    Second Level Address Translation: Yes

    Data Execution Prevention Available: Yes













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  8. sharpuser

    sharpuser Super Moderator Staff Member

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    Try removing your network adapter via Adapter Settings while a USB drive is connected. Windows will rediscover the adapter and install.

    If that doesn't work, do it again, but this time, immediately cold reboot after removing the adapter. Keep the USB drive connected.
     
  9. smasonuk

    smasonuk New Member

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    Sadly didn't work either... I uninstalled it in device manager, it didn't seem to come back, so I rebooted, and having the same issue.
     
  10. GatsbyGlen

    GatsbyGlen Member

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    I read in another forum someone having the same issue. They tried a different brand and it worked fine. Some suggest that certain models, cheaper ones, will interfere with the radio signal.
     
  11. smasonuk

    smasonuk New Member

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    Tried 2 different hard drives and one thumb drive, not sure i've got any others to try.
     
  12. sharpuser

    sharpuser Super Moderator Staff Member

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    @smasonuk

    Unfortunately, I believe you have a defective Surface Pro 4. If the problem you are experiencing was widespread, it would be well discussed.
    Make sure OneDrive is up to date with your files, and also save your data to one of those USB drives. Then begin the process for an exchange.
     

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