Vertical yellow line on the rigt side of the screen after 6 months on pro.....

Discussion in 'Microsoft Surface Pro' started by fastmike, Nov 26, 2013.

  1. fastmike

    fastmike New Member

    Joined:
    Apr 22, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Hi Guys

    I noted yesterday that I now have a vertical yellow line on the right side of the screen about 5mm large at about 1cm of the border...

    This is very visible on white background images! :(

    Did anyone got the same issue? Any fix?

    Many thanks in advance

    Phil
     
  2. kayzee

    kayzee Well-Known Member

    Joined:
    May 31, 2013
    Messages:
    2,082
    Likes Received:
    228
    Trophy Points:
    63
    Location:
    Essex, UK
    My Device:
    SPro
    Could you take a photo of this? I'd like to see what you're having an issue with.
     
  3. Wayne Orwig

    Wayne Orwig Active Member

    Joined:
    Mar 18, 2013
    Messages:
    332
    Likes Received:
    43
    Trophy Points:
    28
    Mine has a yellow tinted line also. Mine runs almost the entire height of the screen, just off the right side. It started this summer when I would used it outdoors to read news, and had the display at max. I suspect the heat of the display backlight did some damage. It hasn't bothered me enough to try to get a replacement though.
     
  4. Cranky Dog

    Cranky Dog New Member

    Joined:
    Nov 26, 2013
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    3
    Have the same issue on mine.

    I don't recall when I first noticed it, but it's been at least over a month ago.

    It's about the same width as a vertical scrolling bar, so it may have gone unnoticed for even longer. Doesn't really bother me for now.
     
    Last edited: Nov 26, 2013
  5. kriscii

    kriscii New Member

    Joined:
    Feb 5, 2013
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    I had the same problem I called Microsoft support and they organised a replacement immediately, I believe it is a know problem. Even if it's not bothering you get a nice new shiny one; you just need to back everything up before returning.
     
  6. fastmike

    fastmike New Member

    Joined:
    Apr 22, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Thanks for the advice! I am probably going to get a RMA, just scared to get a refurbished one...

    Take care

    Phil
     
  7. slvrdrgn123

    slvrdrgn123 New Member

    Joined:
    Feb 19, 2013
    Messages:
    45
    Likes Received:
    5
    Trophy Points:
    0
    Where did you buy it? I took mine in to MS store and they swapped it out immediately without even confirming it since I told them it takes a while until the screen gets hot enough for it to show up. This was about 6 months ago. The new one (brand new, not refurbished) is working like a charm.
     
  8. TunaSurface

    TunaSurface Active Member

    Joined:
    Mar 23, 2014
    Messages:
    346
    Likes Received:
    35
    Trophy Points:
    28
    Location:
    Finland
    Oh boy, my friends Samsung phone had a same kind of problem. The screen's broken :(
     
  9. gabe406

    gabe406 Member

    Joined:
    Apr 25, 2013
    Messages:
    58
    Likes Received:
    4
    Trophy Points:
    8
    I had bought mine in May last year. At around November I noticed the same line as you described, and even at cold start. Went online and requested a RMA from the Microsoft Support site. I had spent $50 in protective skins and screen protectors on it. I wind up sending it back and roughly 2 weeks later get another one, in used condition. The screen was ok but had some obvious scratches on it. Then 2 months later the Surface type and touch keyboard failed to be recognized. Now I had spent an additional $50 on skin and screen protection on this thing and I was not about to rebuild my SP1 just to find out if it fixed the keyboard. So I ran it down to the local store and within 5 minutes after showing the staff the problem I got a brand new one. I also pleaded with the staff and manager to at least throw in a $20 screen protector since I had lost $100 on the previous two units. They flat out refused. So, a couple of things I learned. Any screen protection or skin purchase will be lost when there is a replacement. And if at all possible, find a local store as the turn around is the fastest and you will have a better chance of getting a new one. Also the AD protection is worth its weight in gold. Hope you get the best replacement.


    Gabe
     

Share This Page

Search tags for this page
microsoft surface yellow line on screen
,
surface pro 3 screen yellow
,
surface pro 3 yellow
,

surface pro 3 yellow line

,
surface pro 3 yellow line on screen
,
surface pro 3 yellow screen
,
surface pro yellow line
,
surface pro yellow line on screen
,
yellow line on surface pro 3
,
yellow line surface pro 3