OK my Surface Pro 2 was my first purchase direct from Microsoft and loved it until i reread the warranty details. You get one year as default and you can then extend for a further year only with Surface complete package for around £250. However, on the Microsoft website for the UK if you want to buy some peripherals you get redirected to a High Street store such as John Lewis. I then noticed that they give you 2nd year for **free** and a further 3rd year for just £70. Hang on !!! Thats a massive price difference.... So i called Microsoft returns to clarify .... Firstly the lady on the line told me it must be two years warranty default. She put me on hold to clarify .... Yup - 1 year only and ~£250 for 2nd . The only thing they can suggest is to return to them and then repurchase from a high street store - JL in this instance. I love the device but UPS are collecting today so I can repurchase - mad but that's the way MS do it... I wonder if its repackaged in time for me to rebuy in the UK in Jan --- now that would be ironic. Anyone else had this issue?