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Active Sync policy error 0x80190197 when setting up Hub


New Member
Hi all,

We have a situation where having set up a customer's SH, there is no Exchange connection (no appointments on welcome screen, warning messages etc.).

To try to fix this we re-entered Settings, Device account and re-specified the account. At the "Please enter additional information" screen, after checking all the settings there are correct we click "Next" and get "Unable to validate Exchange Active Sync policies. Error 0x80190197.

Internet searches yield nothing on this error, which according to MS premium support occurs in many circumstances.

Anyone encountered this?