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[Article] This is why you dislike Bing

TeknoBlast

Active Member
I found this very interesting and very true. People truly hate on one brand because confirmation bias. These people cannot accept that maybe another product can be as good or maybe better than the one they are "loyal" too.

For example, Playstation fans cannot, for the world, accept that the Xbox is great system. They will insult, harass Xbox users because for some reason they have to defend their PlayStation as being the "superior" console. Unlike me, I'm an Xbox fan and prefer the Xbox, but I accept that the Playstation is a great system. For some reason, some people cant do that.


I love Bing. There aren’t many products (Xbox) that I’ll admit to being a fanboy of but Bing is getting pretty close to that status for me. I’m an oddity because most people don’t use Bing at all; either because they’ve used it and didn’t get the results they wanted, or based on word of mouth about it being so terrible. I don’t know where you fall, but I would bet most of you reading this don’t use or even like Bing. That’s unfortunate because you’re missing out.

Yes, Bing is good. But why do so many people hate it? Why do so many Googlers refuse to even give it a try? Why do those who actually do give it a try, enter one search query, fail to get the results they want, and go back to Google, never giving Bing a second chance?

In April, SurveyMonkey conducted a study comparing Bing and Google. 641 test participants were given two pages of search results, one with Bing branding and the other Google, and were asked which results they preferred. Participants preferred the Google results.

In another survey 262 participants were given the same results but this time the branding was swapped: Google results labeled Bing and Bing results labeled Google. More people preferred the Bing results labeled Google.

When you look at both studies an interesting thing appears: more people preferred the Bing results labeled Google than the Google results labeled as Google. According to Matt Wallaert of the Bing team:


Before explaining the psychological forces at work here, let me put to rest any concerns of corporate trickery. Bing wasn’t involved in this study in any way. We didn’t even know it was happening until after the results were released, and since Google recently became a prominent investor in SurveyMonkey, it would be hard to argue that SurveyMonkey had a pro-Bing bias. To the best of our understanding from the outside, this was impartial, data-driven research done by an internal team at SurveyMonkey.

He goes on to explain why people chose based on brand rather than quality. The explanation is found in a psychology concept known as confirmation bias. According to the most accurate encyclopedia on the planet (that was a joke), confirmation bias is a "tendency of people to favor information that confirms their hypotheses".

Confirmation bias has to do with how people process information, particularly any way in which people avoid rejecting their assumptions whether they are searching for evidence, interpreting it, or recalling it from memory.

The Search for Evidence

In this bias, people hold a hypothesis which they assume to be true. They test it in such a way that requires an affirmative answer that supports their hypothesis. In other words, they tend to look for the evidence they would expect if their hypothesis were true. For example, if I assume Bing returns bad results, then I would be intentionally looking for all the bad results instead of the good ones.

Interpreting Evidence

In this bias a person will make a judgment call on the evidence to support their original hypothesis. For instance, again, if a person with a "Bing sucks" attitude, arrives at Bing results, they will interpret those results as bad. But if shown the same results labeled as Google, they will interpret them as good.

Recalling Evidence

Information is remembered selectively. That means that when a person has a positive experience with a service they inherently have a negative assumption about (i.e. Bing) they will only remember the ways in which that service provided a negative experience.

So what?

The point I am trying to make is this, perhaps confirmation bias is the reason why Bing is hated by so many people. Regardless of the fact that in some cases Bing still lags behind Google, in pure search results, I can count on one hand in the past two years where Bing has failed me. From the Bing blog:


Think of it this way: have you ever tried using Bing, not found what you wanted, and then immediately went back to using Google because "Google is better at search"? But then when you use Google and it doesn’t give you the right results, you change your search and try again because you "searched wrong", rather than giving Bing a try? That’s the confirmation bias: if you were truly trying to find out which search engine was better, you’d give them an equal chance to give you right and wrong answers.

This happens a lot. I’ve had people tell me that they’ve tried Bing and did not find what they were looking for. But something tells me that they were not looking hard enough because they didn’t overcome their inherent bias against Bing. I understand that Bing is not perfect and still has some growing to do. Remember, Google wasn’t perfect either and it took time for it to grow into what it is today. Bing is innovating at a rapid pace and although I would love to see it add features a little bit quicker, I’m a happy Bing user.

The Solution

My solution to this problem is this. Try Bing for 30 days. In other words, use Bing and nothing else for 30 days; use the maps, local search, general search, images and travel for 30 solid days and let me know how it goes. This is what I did back in 2010, about one year after Bing launched. I decided to give it an honest try. And I haven’t been back to Google since. Yes, I occasionally use Google when I don’t find what I need on Bing, but eventually I will stop using Google altogether because this behavior has not yielded any positive results for me: if I don’t find it on Bing, I typically don’t find it on Google either. Bing is just that good.

Direct link to article: This is why you dislike Bing
 

MJS9

New Member
I found this very interesting and very true. People truly hate on one brand because confirmation bias. These people cannot accept that maybe another product can be as good or maybe better than the one they are "loyal" too.

For example, *some*Playstation fans cannot, for the world, accept that the Xbox is great system, and nor can some Xbox fans accept that the Playstation is a great system. They will insult and harass eachotherbecause for some reason they have to defend their console as being the "superior" console. I'm an Xbox fan and prefer the Xbox, but I accept that the Playstation is a great system. For some reason, some people cant do that.
Just tweaked some of your bias :eek:

I will try Bing for 30 days if I identify a need to do so. I have no confirmation bias or hatred towards Bing. I think the simple fact that Google got here first and returns the information I need to do my job efficiently and to a high quality has made it the natural 'go to' search tool for me.
 

tonyz3

New Member
i actually was an all in Google user up until i got Win 8 and RT than i decided to give MS all in a try- Bing, Phone everything, even switch my swifes phone, i had a few wins 8 tabs for myself until the SP came avail, Now that is all i use. Not to get off subject- I actually like bing, but i still have my note 8.0 and use Google services on it. So i have no bias. As soon as a good quality 7-8 inch becomes avail i will be grabbing it and selling the note 8.0 - i thought i needed the note 8.0 just to keep up to date with Android and i rarely grab the thing anymore. Since 8.1 i use my wifes RT in the evenings and my SP all day. Moral of the story i like BING now that i have been using it, but have no problems using Gsvcs when i get the chance.
 

Arizona Willie

Active Member
I don't use Bing because I think Microsoft has enough of the computer market with it's OS and Office and other programs and Internet Exploder.

It seems they try to take over everything that comes up and works well in the field of Internet and Computers.

Google did it first. And, as far as I'm concerned, best and I see no reason to switch to Bing and let Microsoft dominate another field.
 
I use Startpage for the very reason Startpage is available. Though that reason is the very reason why Google and Bing are so popular and accurate.

Confirmation bias is very real and prevalent everywhere. That, coupled with people's tendency towards familiarity and comfort, aversion to change, and debilitated by fear, then you have a hard time getting people to do anything "different". That's why we as people are (generally) so slow to progress and grow. There are those who are more adept to progression and change, and "we" recognize those people as stereotypically successful

I played around with the Bing Maps app on my SP, and loved how quick and fluid it is. Since I use public transportation, I use Google Maps as they show bus stops and schedules on their Maps. Otherwise, Bing Maps is great.
 
I don't use Bing because I think Microsoft has enough of the computer market with it's OS and Office and other programs and Internet Exploder.

It seems they try to take over everything that comes up and works well in the field of Internet and Computers.

Google did it first. And, as far as I'm concerned, best and I see no reason to switch to Bing and let Microsoft dominate another field.

PS, that's what's called a "hater". Otherwise known as "crab mentality" or "tall poppy syndrome".
 

Mr.NK

Super Moderator
I've tried to use bing. One reason for using google instead:
Filtering search after date. They're saying it's also available for bing - but it's not.
And yes, this is very important for me at least 80% of the time. So i'm using bing only on my Lumia.
 

Arizona Willie

Active Member
No, I don't < hate > Microsoft.

I enthusiastically use most of their products and love them.

But I don't like the idea of their vulturism.

They let someone else develop a concept and then they rip off the work the other people had done as they did with Internet Explorer.

Mozilla virtually created the Internet as we know it. For those of you who go back to the 80's when Moz got started and remember what we had then, you understand what I mean.

Mozilla created the concept of " browsers " and made it work.

Then when Microsoft saw a profitable product they jumped on the band wagon and gave Internet Explorer away free. I remember when Mozilla sold yearly subscriptions before IE was released by Microsoft.

Although I do love many of the products from Microsoft, I am honest enough to admit that Microsoft is often less than admirable in it's dealings. It uses it's vast wealth and power to club other products into submission and / or buys them.

They have been fined in Europe for defying the orders to make the OS more easily accessible to other browsers.
They would rather pay the fines than do what the courts ordered.

Although I criticize Microsoft, I am not a hater.

Now I am indeed a HATER of Apple, Inc.

No question about that. I hate every element of that corporation's business practices.

I refuse to have any Apple branded products in my home.



PS, that's what's called a "hater". Otherwise known as "crab mentality" or "tall poppy syndrome".
 

TunaSurface

Active Member
I don't use Bing, because every time I enter the site my screen gets filled with notifications and things I don't want there.
My experience with google is so much better. That's why I use it.
 
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