Agreed. It simply does not make sense with a thread header like this...According to what I know, Microsoft is offering quite good overall service on Surface line even in China where a number of users make up stories to let Microsoft replace their broken devices even if they are faulty....That's a pretty strong post header considering you talking to a lot of MS product owners. Just sayin'. Man, I've been so happy up until now with my SP3. Thinkin' I should take it back to the MS store and say "take this Surface and shove it".
So either FedEx damaged it OR it wasn't packed correctly. Need photos of original packing for proof. The last person with this problem had put it in a shoe box, how do you even get it in a shoe box?Forgive my confusion, but you started off saying you had some artifacts, and now you're saying it was damaged in transit and there is a claim against fedex