Could be useful, are there instructions?
Do Windows Updates, and it should be there.
It is an old custom--using customers as beta testers. It was a real problem back in the 90's. Still have old versions of Photoshop (v2.0) that were quite buggy and incomplete, but at the time cost a bundle anyway.
While I can't comment on Adobe case. But usually companies do their best to provide a bug free experience at release. Video games is another story, as they are pressured by publishers to release a game at a specific date to maximize sales so that the game isn't over shadowed by some other big title. The problem with providing a bug free software is that it is impossible, especially when it's large scale, as usually, each feature of a software as is will work, but a certain combination of previous action might cause a problem, despite their best intention to have no relation between things and have everything in components. We are humans after all.
I understand new products may not be fully realized out of the gate, but when I bought the SP2, no, I did not know what I was getting into. Sure, every device has glitches, but incidents like the confidence-shaking "Dec 10 FW" were totally unimaginable. No wonder so many SP2 owners remain edgy.
I admit, the December update was unexpected. I kinda put that one in "Those rare cases". Every company screws up. Like Nvidia made a bunch of GPUs, but what happened is that the thickness of the processor silicon was too thin (from my understanding and recall, as it been more than 7 years of this), and that made GPUs, over time, fail. Nvidia was associated in making money by cheeping out. But, the reality of this, Nvidia doesn't do the processors, they only make the plans, but it is their role to make sure everything is made properly, and they are responsible at the end of the day. Hence why they covered all manufactures from their faulty GPUs. Cost the company a huge amount of money, especially that it was desktop, mobile and a full generations of faulty GPUs.
It just happened that they never check for thickness. They check everything, have labs that does X-rays on samples, deep analysis everything, but thickness is not something that came to mind, especially that it was not something visible. Of course the company over the years have improved their quality control, and specification, and testing, now it's non issue. Almost any company have their screws up. I think the Surface team, got there. I hope that this incident won't happen again. Already, we see that they implemented the ability to go backwards on a firmware (but must be via Windows Update, not yourself), and that is a step in the right direction. I am sure if that was supported before, the December firmware fiasco would have been much reduced, as everyone would just switch back to the previous one.
What is interesting however, is that the renaming big issues with the Surface Pro 2 all comes down to Marvel. The more I use Marvel products (well product with chips with them), the more I realize that they make shit products.
For example, Marvel produces a SATA-3 controller for motherboard when Intel could not implement theirs and had to be delayed Intel next generation of Core i's. That is fine, they were a bunch of other manufactures doing SATA-3 controllers. However, the marvel one was the one that is the cheapest, and was more known, and that is what most motherboard manufactures (in the custom build computer market) implemented. One problem. It's on PCI-E 2x. Not enough bandwidth for SATA-3. Brilliant I know. You would THINK that the basic connector for their SATA controller would be correct. But NOPE. It's like you made the fastest external drive on the planet, and you use the good old, completely discontinued since ages, parallel port. Well, I know what goes at the bin.
But ok, you can SAY that, fine, it doesn't have the bandwidth, but it is more than SATA-2. Nope! The wonderful Marvel drivers makes the performance of SSD's or HDD's slower than if you used the Intel SATA-2 controller. Go figure.
Anyway, if there is no fix, I hope Microsoft will switch to another manufacture for it's wireless and bluetooth solution.
A manufacturer with the resources of MS has less "excuse" for marginal implementation of a product even if it's new for them. There's plenty of expertise to tap, and MS could afford to pay for the R&D. I believe the dominant opinion around here is MS has made more than its share of missteps.
Well. what happens when everyone in the Surface team is convinced that everything is working perfectly, and their R&D concluded that it was fine? What Microsoft lacks, is expertise it looks like. Meaning hiring or contracting people in the industry in making computers that have years of experience to learn from them.
On the positive side as I see it, MS has made progress, the SP2 I own is more stable now than 2 months ago, and my hope is it will continue improve and become as usable as I anticipated it would be when I bought it. ATM we're about halfway there.
Same. The reason why I picked Microsoft, is that I see that they continue to improve the Surface Pro 1. And I had the same experience with my Zune (yea I got one... my iPod didn't survive a year or so, so I decided, what the heck, get something cheaper, it will break anyways. I saw the Zune on special (it was when it was not doing well), and I was like, "Oh, what the heck?". It had continued support with added features years after newer models came out, and funny enough... still works today. (maybe that is why they didn't sell much, they never broke
) But ignoring my Zune, as the team is long gone, or working on completely different part of the company, and it's been oh so many years ago, i was happy that Microsoft tried to continue to improve their products.
I had experience with Dell and Lenovo product, and I have the feeling that unless it's some security issue, they didn't fix any bugs or issues, unless it reached the media or affected sales, and sometimes, they release a "fix" to have the media that it is fixed, but it's not really fixed. Its better, but not fixed.
An excellent plan, that is, MS needs to step up its game regarding which suppliers, and components, it chooses to use. I think the WiFi/BT components would be a good place to start. On my wish list, and it may well not happen, a replaceable battery would be superb. The Touch/Type Covers are another candidate for revision. And getting the firmware really firm before it goes on the market would be a real blessing.
I fully agree. What I expected them to do with the Surface pro 2, is have screws at the bottom of the tablets, under the kick-stand like the Surface 1, and when you unscrew them, you have full access to the internal. While it won't allow quick replaceable battery, it would allow a user or certified technician, or heck even themselves to easily replace the battery inside, or even system board. Sure beats putting the device in an special oven, have an employee waiting there until it's done, get it out, carefully remove the glass, and what hot, potentially damage ribbon cables which means replace parts that would otherwise be fine, and so on. Would have saves, I think, quiet a bit of money for the company.
Oh well, maybe Pro 3.. but I have a feeling it won't happen, as other manufactures don't do this (which is retarded).