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Problem Immediately After Login


New Member
Hey guys,

My Surface Pro 3 has had a recent problem. After putting in the password, the tablet gets stuck on a blank blue screen, an will occasionally flash a image of the desktop before going back to the blank blue screen. The mouse cursor shows up as the loading circle, but other than that, no other input is registered. It started after a manual restart when the tablet started to act extremely slow. Anyone been having a similar issue and/or know what to do to fix this issue? Thanks in advance.

( Sorry if this is hard to follow, it is very late at the time of typing this)


Staff member
If you use CRTL - ALT - DELETE to select Task Manager then select file...run and type explorer.exe and see if it comes back, if so backup your data and do either a reset or reset from Update and Recovery in the PC Settings Menu.