After Firmware update Surface Pro 4 thinks it's a Surface

Discussion in 'Microsoft Surface Pro 4' started by user_1, Aug 19, 2018.

  1. user_1

    user_1 New Member

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    I need help - my Surface Pro has forgotten it's [identity]. How can I fix the BIOS/EUID back to its original configuration?

    I became frustrated at all of the little quirks in my new Microsoft Pro 4; the constant EMI/RFI interference between the two 3.0 USB ports and the constant need to change my mouse's USB fob was so irritating. So I searched Microsoft's support pages and learned of these recent firmware updates and decided to give it a try; Lone and behold, my Surfacs Pro no longer knows it is a Surface Pro and I believes it is a Surface (or Surface Book if I run Get-WmiObject Win64_ComputerSystem in Powershell)

    2018-08-19 21_42_15-Windows PowerShell.png

    Then I attempted to update per this list (-- very frustrating that there are no instructions which ones to do first, or if any order is even required)

    Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center 2018-08-19 21_16_06-Download.png

    Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center



    2018-08-19 18_14_58-Surface Pro 4.png



    [On an aside: I tried to get help with the virtual MS Agent for my Lenovo Yoga and and I became locked out after [they] asked for my laptop password: very wary of MS.) My HP Envy 23 has continued to suffer with Win 10 updates -- There appears to a pattern here. Is it time to dump Microsoft?]
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    What does your UEFI screen report?
     
  3. user_1

    user_1 New Member

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    Where would I find that? At boot?
     
  4. jnjroach

    jnjroach Administrator Staff Member

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  5. user_1

    user_1 New Member

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    Hi Jeff,
    Thank you. I finally got to check the UEFI and it displays "Surface Book". I am going to tack a look at the link you sent me. Next - I need to learn how to [re-flash] the BIOS/UEFI.

    Just a quick note: the cmd in Windows Powershell, Get-WmiObject Win32_ComputerSystem, Gave me the config (see (blue screen) above).

    Thank you again. You've been a great help.
     
  6. user_1

    user_1 New Member

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    Jeff - btw - For the group - the issue is still not fixed. Surface Pro 4 still thinks it is a Surface Book.
     
  7. jnjroach

    jnjroach Administrator Staff Member

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    Something happened with the UEFI flash - I would get it exchanged
     

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