Are we posting our problems to the right place?

Discussion in 'Microsoft Surface Pro 3' started by Michael Lovett, Aug 14, 2014.

  1. Michael Lovett

    Michael Lovett Member

    Joined:
    Aug 2, 2014
    Messages:
    99
    Likes Received:
    19
    Trophy Points:
    8
    Does MS have an official place where we are supposed to be posting the problems we encounter? I see quite a few people, including myself, reporting problems here on this forum.. and its occurring to me now that this might be in vain if no one at MS is really following the posts here...

    THoughts?
    Michael
     
  2. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
  3. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    We have some Microsoft Surface MVPs participating here and one who preferred this to Microsoft's forums because there was a lot of clutter there. But yes, they do have their own forums.

    We also have a lot of answers here.

    If it's specific complaint or service issue you can always call support.
     
    ctitanic likes this.
  4. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    Totally agree. I like this forum and I always try to keep MS Informed on new issues.
     
    leeshor likes this.
  5. benjitek

    benjitek Active Member

    Joined:
    Jan 7, 2014
    Messages:
    622
    Likes Received:
    70
    Trophy Points:
    28
    My Device:
    SPro2
    Careful -- I posted that same link once and the post was deleted -- I received a PM quoting the site's TOS which forbids linking to other Surface forums:
     
    leeshor likes this.
  6. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    The answers forum is part of Microsoft support. Blocking that site will only damage the users of this forum.
     
  7. benjitek

    benjitek Active Member

    Joined:
    Jan 7, 2014
    Messages:
    622
    Likes Received:
    70
    Trophy Points:
    28
    My Device:
    SPro2
    That was in response to my response:
     
  8. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    In another hand, those users of this forum that decide to report issues there that previously have been reported here Should link back to this forum. That will help this community.
     
    Jeffrey likes this.
  9. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    We are just humans. We learn from our mistakes.
     
  10. wynand32

    wynand32 Active Member

    Joined:
    Jun 24, 2014
    Messages:
    841
    Likes Received:
    174
    Trophy Points:
    43
    Location:
    Oak Park, CA
    My Device:
    SPro3
    I'm making sure to communicate my issues via the official Microsoft channels to make sure they're aware of them. I post here expressly to contribute to the community as well as to get assistance. I'm not sure the official Microsoft forums are actually as helpful, frankly.
     
    ctitanic likes this.
  11. benjitek

    benjitek Active Member

    Joined:
    Jan 7, 2014
    Messages:
    622
    Likes Received:
    70
    Trophy Points:
    28
    My Device:
    SPro2
    That's fine -- they just don't want you linking to that forum here ;-)
     
  12. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    I don't think the answers.microsoft.com is a Surface relative forum. It's another support channel maintained by Microsoft.
     

Share This Page