After having the Surface 2 for almost a month it failed to start, giving the usual info that it was running a repair then tried the other option of the Bit Locker Recovery Key, I got a code by email to enter which should give me access to the BLRecovery Key but it didn't. Searching this I have found that lots of people have had the same problem of the Surface 2 failing to start. I am very, very disappointed in this product. Has anyone else come across this. My husband is going back to PC World this morning with it.