Bitlocker recovery key -failed to unlock

Discussion in 'Windows 10 on Surface Pro 3' started by bogdan81, Mar 8, 2016.

  1. bogdan81

    bogdan81 New Member

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    My Device:
    SPro3
    Hi guys,

    I end up in basically locking my Surface 3 Pro (Windows 10) tablet because of bitlocker.

    Steps i have done :

    1.Enable bitlocker for C: dirve (the only drive) and i choose to backup up the recovery key to microsoft online account.

    2.Bitlocker asked for a preboot and asks me now for the recovery key but once I insert the recovery key and click on continue it prompts me with this message "Failed to unlock with this recovery key"


    I am 100 % sure that this is the correct key (key ID is matching, drive label matching)

    I tried to unlock it also with cmd bde utility with same result : failed to unlock

    Now I cannot do absolutely nothing at this stage.No windows boot. Stuck in this perpetual loop asking me for the recovery key

    Any ideas what might cause this issue ?

    Thank you
     
  2. Rob Cohen

    Rob Cohen New Member

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