Can't detach screen in clipboard mode

Discussion in 'Microsoft Surface Book' started by mflori, Apr 29, 2018.

  1. mflori

    mflori New Member

    Joined:
    Apr 29, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Hi everybody.
    After hours of searching the web, I decided to ask my question here. The Surface Book (i5) is great, but every time I detach the screen (using either the detach icon in the system tray or the detach button) and I turn it around to use it in clipboard mode, I can't detach it in any other way than using the paperclip. The detach icon is grey, inactive. When the question appears whether it should switch to tablet mode, it doesn't make a difference if I answer yes or no. The detach button is inactive. All applications are closed, gpu isn't busy at all. The icon is not hidden in the settings menu. How can the screen be detached in clipboard mode? Another strange thing is that it doesn't detect battery 2, should that be fixed too? I can use the screen on it's own for about three hours.
    I hope you can tell me how to fix this.
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,970
    Likes Received:
    1,886
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    SurfaceProX
    Try the suggestions here: My Surface Book 2 having issues with waking up? • r/Surface
     
  3. mflori

    mflori New Member

    Joined:
    Apr 29, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Thanks for your reply. I tried it all, downloaded the drivers for SB1, detached, rebooted, installed, rebooted again. Now I'm in the clipboard mode, but the icon is still grey, so no possibility to detach. Also the battery 2 is still not connected, which should be one if the advantages of clipboard mode. Any other suggestions?
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,993
    Likes Received:
    1,201
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    This is how my Surface Book was acting until I found a very small piece of vinyl in the connector slot. Took a very bright light to find it. Removed with a plastic toothpick. Everything solved in an instant.

    Remember that you can connect your charger directly to the clipboard.

    Check for dirt or debris in your connectors. I hope you can detach so you can inspect them.
     
  5. Wayne Orwig

    Wayne Orwig Active Member

    Joined:
    Mar 18, 2013
    Messages:
    420
    Likes Received:
    53
    Trophy Points:
    28
    If the battery is not connecting, then the base does not appear attached. If it is not attached, there is not need to be able to disconnect it.

    It sounds like there is a good chance it is a dirty connector.
     

Share This Page

Search tags for this page

azs

,

best cameras

,

srface book 2 clipboard detach issues