When trying to change the tpm owner password on my SurfacePro 3 I am getting the following error:
Cannot change TPM owner password
The TPM may not be in the correct state to perform this action. Try refreshing the TPM management console screen to see whether the action is still available.
Authentication failed.
Error code: 0x80280001
Does anyone have any idea what the problem might be?
It would help to have some additional background information and what was done to get the error also other procedures attempted. Without a valid TPM authorization, wipe and reload is the only option.
TPM_E_AUTHFAIL
2150105089 (0x80280001)
The current TPM owner authorization value is incorrect.
ChangeOwnerAuth method of the Win32_Tpm class (Windows)
Initialize and configure ownership of the TPM (Windows)
It may be possible to use TPM.msc as Administrator to Clear the TPM however
Important
Clearing the TPM can result in the loss of data. To avoid data loss, make sure you have a backup or recovery method for any data protected or encrypted by the TPM.
Clearing the Trusted Platform Module (TPM) resets the TPM to an unowned state. After clearing the TPM, you need to complete the TPM initialization process before using software that relies on the TPM, such as BitLocker Drive Encryption.
Important
Clearing the TPM can result in the loss of data. To avoid data loss, make sure you have a backup or recovery method for any data protected or encrypted by the TPM.
i.e. Clearing the TPM would invalidate the contents of the C drive and you would have to reinstall Windows. Verify you have a bootable USB recovery drive or partition FIRST and have backed up any data you wish to preserve.