Customer Service Issue

Discussion in 'Microsoft Surface Help' started by 4DIMNZN, Dec 7, 2012.

  1. 4DIMNZN

    4DIMNZN New Member

    Dec 7, 2012
    Likes Received:
    Trophy Points:
    I encountered the keyboard issue and followed the support sites instructions and sent the Surface, keyboard and power block in for service (yes it asked for all that). I got the Surface back but no keyboard or power supply. I have spent a bunch of time on the phone trying to have this resolved. Microsoft or the outsourcer, said they have sent this claim in for investigation. I was promised follow up within 48 hours - I literally begged them to please make sure that that this happens (having been pushed into other black hole processes before). I was given assurance that this was personally being monitored and this would treated as a priority at the highest levels. I guess Steve Ballmer is involved. That is the highest level.

    That was four days ago and so far - nothing. Nada. Zip.

    Anybody else having these problems?

    I am debating if I should just buy another keyboard and power supply as I am absolutely powerless in this situation. I dread having to spend a few hours on the phone convincing them that this actually happened (again) and then being put into the next process.
    Last edited: Dec 7, 2012

Share This Page

Search tags for this page

microsoft surface customer service issues

sent surface rt for servicing