Display not turn on

Discussion in 'Microsoft Surface Pro 3' started by Shaan, Dec 20, 2014.

  1. Shaan

    Shaan New Member

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    Hi All

    I tried to on the surface pro 3 but now display is not coming up. I tried below steps but still no luck

    1. Try holding down the Power button and the Volume up button for 15 seconds. Then, wait a few seconds, and tap the Power button again. [Note: you only have to tap the power button to turn it on, don’t hold it down]
    2. Plug the Surface Pro 3 into the charger. Remove all accessories, and then try the above step again.
    3. Make sure the power socket is working, and plug a USB device into the USB port on the power supply to make sure it’s working.

    Please help me out.

    Thanks
    Shaan
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Hold the power button down for 30 seconds to make sure it is completely powered off then try the above steps again....
     
  3. Shaan

    Shaan New Member

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    NOT working :((

    Thanks
    Shaan
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Do you feel the haptic feedback when you touch the Windows icon (button) on the screen? If so,

    1. Disconnect mains power.
    2. Hold the power button for 30 seconds. Then release, wait 5 seconds, then press and release again.
     
  5. Shaan

    Shaan New Member

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    Nop.... touching windows button , didnt feel anything...
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Okay, your Surface may be not getting power, and battery is dead. Mains power charger is warm? Are you sure charger is okay?
     
  7. Shaan

    Shaan New Member

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    Main body gets warm when I press the power button. I feel the the hit coming from edge. Even keyboard flashes once I press the power button

    Thanks
    Shaan
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

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    Put your ear to it - do you hear the fan?
     
  9. sharpuser

    sharpuser Super Moderator Staff Member

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    Remove the keyboard and try.
     
  10. Shaan

    Shaan New Member

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    yes i can hear sound....i tried removing keyboard but still its not coming up.
     
  11. Grumpy2

    Grumpy2 Member

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    Have you accidentally turned the brightness down? Do you have the Type Cover (Surface Pro3 Keyboard) attached? If so hit F2 to increase the brightness and see if that works. Good Luck.
     
  12. Shaan

    Shaan New Member

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    tried but still no luck :(( ..... I think need to claim warranty :((
     

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