Got my SB replaced and got an excellent after sales service

Discussion in 'Microsoft Surface Book' started by bangsters, Dec 14, 2015.

  1. bangsters

    bangsters Member

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    I've been reading some mishaps and some horror stories of experiences with purchasing or support, so I figured I'd share my experience with getting my replacement unit.

    I got my SB from CDW through a business account. I started having some BSOD and some minor quirks (blinking screen, total freeze) so I took it to MS store the other day. Keep in mind, I did not get the SB from MS store nor did I have the Protection plan, and I forgot to bring the receipt from CDW. After talking to the guy who assisted me (Thanks btw) they were able to replace my unit with a new one, opened in front of me. Right after that I decided to get the protection plan for 249, which they allowed me to get despite not having the receipt.

    Overall an excellent experience. I tip my hat to the guys in MS Store in Freehold Raceway Mall in NJ. From Nick who took care of me to the manager who I spoke to the week prior. Awesome people in that store, you guys might want to check them out.
     
  2. leeshor

    leeshor Well-Known Member

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    Nice. That may be car doors I hear closing with all of them heading to NJ ;)
     
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  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Ha, that whooshing sound is all the folks rushing by on the Turnpike :D
     
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  4. bangsters

    bangsters Member

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    lol... giving credit where credit is due.
     

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