IR Camera Image Rotated

Discussion in 'Microsoft Surface Pro 4' started by Doug Shepard, Apr 14, 2016.

  1. Doug Shepard

    Doug Shepard New Member

    Joined:
    Apr 14, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    I am having an issue where my other cameras (front and rear) are operating normally, but the IR camera image is rotated 90 degrees. I believe this is also causing an issue with Windows Hello Face setup, which gets stuck on the IR image. Is there a way to adjust the camera or system settings to fix this?
     
  2. Votality

    Votality Member

    Joined:
    Nov 25, 2015
    Messages:
    72
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro4
    Turn your head 90 degrees ;)

    Has it always been that way?

    Just wondering if they could have mounted it incorrectly. Surely not, you would think its on a pcb that only fits one way and its a software issue.
     
  3. Doug Shepard

    Doug Shepard New Member

    Joined:
    Apr 14, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    It's new, but was reimaged with Enterprise, so I am hoping there is a setting that is wrong or corrupted. There have been a number of little configuration issues that I have been able to fix, but I am stumped on this one. Not finding any posts on this issue.
     
  4. starstreak

    starstreak Member

    Joined:
    Oct 4, 2013
    Messages:
    205
    Likes Received:
    7
    Trophy Points:
    18
    Is there a way to manually view it? The only time I see the IR picture is when I first launched it to configure. Since then, the only way I know it's being used is with windows Hello and I can see the red IR light turn on to see me.
     

Share This Page

Search tags for this page

surface pro 4 use ir camera