No Hulu After Last Update?

Discussion in 'Microsoft Surface Pro 2' started by Sir Face, Mar 17, 2014.

  1. Sir Face

    Sir Face New Member

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    I find I can no longer open Hulu after the last update. All I get when I try is "We're Sorry, An Error Occurred (DJ1)". Is anybody else getting this or is it just something with my Surface?
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Working correctly on my S2 and my SP2...no issues
     
  3. GoodBytes

    GoodBytes Well-Known Member

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    I don't have Hulu, but:

    If you open Device Manager, does you see any yellow exclamation mark anywhere on any icons?
    If you try YouTube, does that work fine?
    Have you tried a different web browser, like Firefox? (be sure to install Flash plugin for it)
     
  4. kozak79

    kozak79 Active Member

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    Are you using Hulu in a browser or the App? If it's the App, try uninstalling the app and reinstalling.
     
  5. Sir Face

    Sir Face New Member

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    I've tried uninstalling and re-installing, that don't work. YouTube videos work fine, but whether I try to open a Hulu video from a browser or from the app, it locks up and gives an error message (PB4-C0262500).
     
  6. kozak79

    kozak79 Active Member

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    It sounds like Silverlight (microsoft streaming plugin) might be the issue. You may need to uninstall and reinstall siverlight. Hulu uses silverlight to stream.
     

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