Plugged In, Keyboard Battery at 0%, and Not Charging

Discussion in 'Microsoft Surface Book' started by globez, Nov 2, 2015.

  1. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,070
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    :D:D:D:D
     
    globez likes this.
  2. globez

    globez New Member

    Joined:
    Nov 2, 2015
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    ... yes ... I'm being told that I am doing it wrong. The only option now is to factory reset which sounds like I will lose a second day of screwing with this (also no guarantee that it will fix anything). I would think they would want to see the full battery report as it looks really odd but they don't. Here it is if anyone has any thoughts, but my conclusion is that I have an issue in the keyboard with the battery and potentially the nvidia card.

    I would think that this might be telling. Capacity drops to 40% (which is max I can get right now) when I noticed the issue at 11 AM yesterday. At 14:24, it shows the "Battery changed" which briefly bumps back up to 100% and then bounces right back to 40%.

    upload_2015-11-3_11-4-44.png
     
  3. globez

    globez New Member

    Joined:
    Nov 2, 2015
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    One other new behavior as it appears "my pets heads are falling off", the clipboard shows as detached now with no way to actually detach it (but the keyboard still works so obviously attached).
     
  4. globez

    globez New Member

    Joined:
    Nov 2, 2015
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Went ahead and tried the factory reset option with no luck. They are shipping a replacement ...
     

Share This Page

Search tags for this page
battery 2 not charging surface book
,
surface book base battery not charging
,
surface book batteries not charging
,

surface book battery 1 not charging

,

surface book battery 2 not charging

,

surface book battery not charging

,
surface book keyboard battery not charging
,
surface book keyboard not charging
,
surfacebook battery 2 not charging
,
surfacebook battery not charging