"0% and not charging"

Discussion in 'Microsoft Surface Book' started by TK-DKC, Apr 21, 2019.

  1. TK-DKC

    TK-DKC New Member

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    My Device:
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    It gets even worse. See the attached.
    I'm currently engaged in a legal fight with Microsoft through various consumer agencies in the EU to have them provide a new replacement since this battery issue arose so soon after I received the machine.
     

    Attached Files:

  2. Plantje

    Plantje Active Member

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    That definitely doesn't look good!
     
  3. Tinch

    Tinch New Member

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    Hi Ian,

    How did you manage to update the firmware of the Surface Book Base?
     
  4. Plantje

    Plantje Active Member

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    I think it is delivered through the updates in Windows
     
  5. TK-DKC

    TK-DKC New Member

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    Does anyone know how to reach MS Ireland? I can find their physical address but no email, and I need to direct a formal complaint to them for the EU consumer rights agency to assist me.
     

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