some SP2 flaws and warranty question

Discussion in 'Microsoft Surface Pro 2' started by DekeraD, Nov 7, 2014.

?

Have you had any of below mentioned SP2 flaws in your device?

  1. at least 1 hot/dead pixel

    0 vote(s)
    0.0%
  2. backlight bleeding

    2 vote(s)
    16.7%
  3. wobbly kickstand

    3 vote(s)
    25.0%
  4. slow device reactions

    0 vote(s)
    0.0%
  5. none of the above

    7 vote(s)
    58.3%
Multiple votes are allowed.
  1. DekeraD

    DekeraD New Member

    Joined:
    Nov 7, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Hello.

    I've recently bought and received my new Surface Pro 2 device, but I've noticed, that (from beginning) it has some flaws:
    (display flaws)
    a) hot/dead pixel on screen - brighter/white pixel visible on brighter backgrounds (software solutions such a Pixel Fixer didn't help)
    b) some brightness/backlight bleeding at the bottom part of Surface's screen (at screen border)

    (kickstand issue)
    c) kickstand is wobbling when is set to it's 2nd position

    (other flaws)
    d) slow reaction to pressing the awake/power button - I have to wait about 2 seconds for device to react

    Has anyone had any of these flaws in his device (especially a), b) or c)??? Can I report my device for warranty service to exchange for new one???


    Please answer.

    Regards.
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,105
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    My SP2 had none of those issues.... edited poll to reflect more real world options.
     
    leeshor likes this.
  3. GoodBytes

    GoodBytes Well-Known Member

    Joined:
    Jan 29, 2014
    Messages:
    1,071
    Likes Received:
    170
    Trophy Points:
    63
    [mQUOTE="DekeraD, post: 98646, member: 17988"]
    Dead, stuck, or bright pixel is faults that LCD panels can have. It sucks, but it's like this. Return the device and order a new one. If you can't, see if you can have a refurbished replacement (expect it to be scratched, as it's someone else.. and many people don't care about their device)

    Back light bleeding is common for tablets and decent to low-end IPS panel (and affects all TN panels). In the case of IPS panels, it's due to the thinnest and well cost. It would cost too much to correct the problem. That is why, if you buy an LCD IPS panel desktop monitor, to have no back light bleeding, you are looking at 500+ $ for a 1920x1200 24inch monitor (well ok, you do have a color processor, Look Up Table, and a true 8-bit panel per channel which all contribute to boosting the price, but hey, still a factor).

    Normal.

    Not normal.
     

Share This Page

Search tags for this page

surface sp2 bleeding backlight