Surface 3 crashes when connecting to TV

Discussion in 'Microsoft Surface Help' started by brysamo, Jul 20, 2015.

  1. brysamo

    brysamo New Member

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    My Device:
    Surface 3 (Atom)
    I have a Surface 3 (128/4 GB) that I'm trying to connect to my TV (47" Vizio E-Series, 120 Hz, smart) via a DisplayPort to HDMI cable and every single time without fail the Surface crashes, regardless of order of operations (tv plugged in while off, surface booted while plugged it, etc...).

    I get a screen that says:

    "Your PC ran into a problem and needs to restart. We're just collection some error infor, and then we'll restart for you.

    If you'd like to know more, you can search online for this error: SYSTEM_SERVICE_EXCEPTION (ks.sys)"

    Nothing that comes up seems to be relevant (a lot of stuff about skype) - re-installed/updated it to be sure, still no dice.

    Everything is up to date, I use Microsoft Security Essentials so it shouldn't be a case of the anti virus bugging things up, and it works fine with the 60 Hz tv that I have.

    I've attached the latest event viewer log (they're all the same) and the dxdiag output.
     

    Attached Files:

  2. brysamo

    brysamo New Member

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    My Device:
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    Upgraded to Windows 10. Still happens.
     
  3. jnjroach

    jnjroach Administrator Staff Member

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    Which adapter are you using? Have you tried a different cable?
     
  4. brysamo

    brysamo New Member

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    I'm using a cheap adapter cable that I got off ebay. It works with other monitors though so I don't believe the cable is the issue.
     
  5. malberttoo

    malberttoo Super Moderator Staff Member

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    Probably the issue. And besides, there's really no meaningful troubleshooting to try, until the cable/connection method is eliminated as the problem.

    The Internet is stuffed to bursting with things that "work fine on 95% other devices, but not on this one...." :D
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    My experience is that many 3rd party adapters don't plug in enough to make a good connection with the mine-DP port.
     
  7. brysamo

    brysamo New Member

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    Do you know of any 3rd party ones (aka cheaper than microsoft) that you would recommend?
     
  8. jnjroach

    jnjroach Administrator Staff Member

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    I have had success with StarTech...
     
  9. cjg

    cjg New Member

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    Wondering if you ever found a solution.. I get the same error when connecting to a VIZIO Smart TV, and have tried several high quality cables to no avail..
     

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