Surface 3 Unable to Connect to Home Router for Wifi

Discussion in 'Microsoft Surface Help' started by Big Duck, Jun 4, 2015.

  1. Big Duck

    Big Duck New Member

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    Hi all, I recently purchased a Surface 3 and after all the excitement of I'll be do with this tablet/laptop, I seem to have stumbled upon an obstacle and that would be connecting to my Router to access the Internet. Particularly, when I type in the correct network security key, it says it is incorrect. I have tried a public network like at Mcdonald's but it seems only at home, there is a problem.

    It is a new Surface 3 purchased two days ago and my router is a N300 Wireless Router so any help would be appreciated.
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    If you are using WEP security on the WiFi change it to WPA and power cycle the router.
     
  3. malberttoo

    malberttoo Super Moderator Staff Member

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    Welcome to the forum!

    How old is the router, have you checked if there are any firmware updates available for it?
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Try to see if there's a firmware update available for your router

    Ah, it looks like I'm slow today :)
     
  5. Big Duck

    Big Duck New Member

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    It is using WPA-2 Security if that helps
     
  6. Big Duck

    Big Duck New Member

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    The router was purchased 10 months ago and there are perhaps 2 firmware updates but my laptop, my OnePlus, and my Xbox can connect just fine
     
  7. malberttoo

    malberttoo Super Moderator Staff Member

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    I would do the firmware updates on the router, and let us know what happens.
     
  8. hughlle

    hughlle Super Moderator Staff Member

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    If it is possibly relevant, every device in this house connects to our bt homehub 3, but the surface 3 just will not do it.
     
  9. leeshor

    leeshor Well-Known Member

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    WPA2 should work.Would it be possible to momentarily disable the security to see if that allows you to connect?

    I assume you aren't using any special characters?
     
  10. jnjroach

    jnjroach Administrator Staff Member

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    What happens if you give your Surface 3 a static IP such as 192.168.1.200/24 (assuming you've left the default configuration)?
     
  11. Big Duck

    Big Duck New Member

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    I've just given my router a firmware update and unfortunately, still giving me no access to the network. After this, I am just going to assume my Surface 3 is incompatible with the Netgear N300 Router
     
  12. leeshor

    leeshor Well-Known Member

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    You should try the fixed IP and fixed DNS before givi9ng up.
     

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