Surface book not playing nice with dock

Discussion in 'Microsoft Surface Book' started by PsRumors, May 18, 2017.

  1. PsRumors

    PsRumors New Member

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    I believe this to be a unique issue as I have scoured the internet and not found anyone complaining of what I am experiencing.

    Surface Book i5/256/8GB/Nvidia
    Surface Dock

    When the Surface dock is plugged into the base of the laptop none of the Surface Dock USB ports work

    When the Surface dock is plugged into the base of the tablet everything works as it should

    The USB ports work fine on the base (keyboard)

    Everything worked fine prior to the morning of May 17th so I de-installed the update that happened overnight. No change

    Updated the firmware on the dock - no change - interesting note, when the dock is plugged into the base (keyboard) the Book does not recognize that it is plugged into a Dock and the updater will not update the Dock firmware. I had to detach the screen and plug the dock into the bottom of the screen.

    I have contacted Microsoft Support but they seem to be out of ideas.

    Any thoughts?
     
  2. Wayne Orwig

    Wayne Orwig Active Member

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    Bad connector. I would inspect and clean the connectors.
     
  3. PsRumors

    PsRumors New Member

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    It appears to be good. The slot is quite small but used a magnifying glass and all appears to be clean and orderly in there.

    When I went to bed everything was working, when I awoke nada.
     
  4. MickeyLittle

    MickeyLittle Active Member

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    I would double check because about a week ago my charger started light on/off as in charging for a second and then not charging. It looked fine and I wiped it off and gently blew out the charging port on my SB but to no avail. Finally I cleaned the connectors on the charger with some alcohol and presto, no issue at all ever since! Oh and this problem came up over night for me too.
     
  5. PsRumors

    PsRumors New Member

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    Just to make sure, wiped the connector with an alcohol wipe and blew out the port, still nothing except charges.

    I've spoken to Microsoft support twice now and they have agreed nothing is likely to fix the issue. I am going to reset the book tonight and if still experiencing the issue I have an appointment at a store for a replacement.
     
  6. MickeyLittle

    MickeyLittle Active Member

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    Nice to have a store nearby. I live in the boondocks so I would have to ship it off for repair/replace. Good luck!
     
  7. PsRumors

    PsRumors New Member

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    Probably an hour and a half away but better than being without the book for a week +
     
  8. PsRumors

    PsRumors New Member

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    Microsoft could not get the Book to work with mine or their dock so they replaced it.
     
  9. MickeyLittle

    MickeyLittle Active Member

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    Glad to hear they worked it out for you. Hopefully you won't have any further issues.
     

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