4K monitor not working thru new dock

Discussion in 'Microsoft Surface Book' started by djasontaylor, Oct 29, 2015.

  1. Houston R32

    Houston R32 New Member

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    My Device:
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    Okay, I just hooked up my dock to my SPro3. I connected the two 4k monitors (configured to 30 Hz in the SPro3 previously) to the dock and the 1080p to the SPro3, the opposite of what I had before. After changing the connector around, it came up just fine. So I can get rid of the MST hub I had (and the SPro3 Dock).

    Looking at change display settings, I do not even have a 60 Hz option under advanced. So I am pretty sure that the dock has an MST and just one DP 1.2 link.
     
  2. protip

    protip Member

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    Yeah, to your point, I cannot yet connect either of my 4K displays to the mini-DP port on the Surface Book base while the dock is attached because the dock's connector is too close to the mini-DP port. I've ordered a few alternative mini-DP cables from Amazon to see if I can find one that is sufficiently low-profile to connect while the dock is attached.

    I hope this isn't really the only way to get two 60 Hz 4K displays on the Surface Book, but we'll see.
     
  3. arcitekt

    arcitekt New Member

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    My Device:
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    I purchased a Dell P2715Q Ultra HD 3840 x 2160 resolution, 4k monitor with the Surface Pro 3. It is working great with the Surface Book and new Surface Dock. I have the same problems as with Surface Pro 3 where when the computer sleeps, the Dell monitor power needs to be recycled to get the computer to output back to the screen.

    BTW I have an Apple Display at home with mini display port and it performs fine. The other Apple Display with Thunderbolt at work does not connect at all.
     
  4. protip

    protip Member

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    I've now tested my two 4K monitors at 30 Hz and that did not work using the Surface Dock either. I am beginning to lose hope that the Surface Dock does, in fact, support two 4K monitors concurrently. This is all the more frustrating because my friend with a Macbook Pro just showed off how easily it connected to both of my 4Ks at 60 Hz. Looked beautiful and exactly as glorious as I had envisioned this Surface Book would.

    I am awaiting Amazon delivery of a variety of mini-DP cables in the hope that at least one of them is sufficiently svelte to squeeze by that hefty dock connector that is all-too-close to the base's mini-DP port.
     
  5. Telex

    Telex New Member

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    Wow - it's such a shame to see someone have to actually shave plastic off of a cable's shield to get it to possibly plug in. Also, the delay for firmware fixes in all of these new Surface Dock issues is really alarming. I have the same issues with trying to use two 4k Samsung U32D970 monitors, and a vantec 5.1 external sound card. I wonder how long I should wait until I ask for a refund for the laptop, dock, and warranty which is in excess of $3,400.00 I don't mind a few glitches here and there, but when you tie in the sheer number, I wonder how patient we should all be.
     
  6. Telex

    Telex New Member

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    The new firmware and drivers update did not fix the issue. How sad =(
     
  7. protip

    protip Member

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    Same here. The firmware update has not resolved the problems with the Surface Dock (notably for me, the inability to drive two 4K monitors).
     
  8. Telex

    Telex New Member

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    Annnnnnd still waiting on Microsoft/Samsung to get a driver together for this Surface Dock/Book to work with two 4K monitors as advertised.
     
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  9. Telex

    Telex New Member

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    This is a review I posted for their Surface Dock after trying to new firmware/build released last night (11/5/2015):

    As of 11/6/2016 with newest insider Windows 10 and appropriate drivers, this product does NOT deliver. Not only does the USB controller not function correctly, it does not support dual 4k monitors as advertised. I have spent hours and hours with Microsoft technical support and they are unable to help me. I just called one last time, and they said there isn't even an ETA on it being fixed. I will change my review if their engineers can ever get the product's issues resolved. Until then, I would stay FAR away from this device. If I could give "0" stars, I would have done so.
     
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  10. Cal

    Cal New Member

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    My Device:
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    doesn't work.
     
  11. Cal

    Cal New Member

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    doesn't work. nothing works
     
  12. Telex

    Telex New Member

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    The new Surface Dock is such a horrible product compared to the Book itself that I think it would be wise to maybe separate forums for the two.
    I don't mean to downplay anyone's issues with the book, but I have had a much better time with it than the silly dock.

    The lack of dual 4k support is really getting old, plus the USB controller stinks as well. I have faith they can figure this out, but it's affecting all brands, not just Samsung. "Git er done" Microsoft, you are running out of time.
     
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