I'm pretty much at a loss as to what to do about the problem I'm having. I bought a Surface yesterday. I attempted to update to 8.1. Complete disaster. Update failed just before it was about to end and in the process damaged a bunch of files in Windows. It booted back into 8.0. I clicked the ad in the Windows store to update to 8.1. Nothing happened. I tried to refresh/wipe the Surface but there were files missing so it couldn't. Contacted Surface support. They told me I could created a bootable USB on my Mac to make the Surface work again. It didn't work and now the Surface just boots into a black screen. I contacted Surface support again and told me that I actually need a Windows 7+ PC to make the bootable USB. I don't have a Windows 7+ PC. They told me they should replace it for me. For a software issue. It's a day old. I'm obviously not happy but does anyone here have any idea whatsoever of what I can do? At all? I'm so worn out by this experience.