surface pro 2 keeps rebooting once every 10 minutes or so, even in sleep.

Discussion in 'Microsoft Surface Pro 2' started by macmee, Jan 7, 2014.

  1. macmee

    macmee Active Member

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    About once every ten minutes my surface reboots itself. I have installed nothing new in weeks. Even if the screen is off it reboots itself. I tried system restoring to November when it was working and it did not fix the issue.

    This sucks :(
     
  2. MickeyLittle

    MickeyLittle Active Member

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    I guess that you must have got bit by the bad firmware update in December. Good luck with Microsoft support.
     
  3. Rvacha

    Rvacha Member

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    Congratulations! You're one of the lucky few (3 out of 1000) impacted by the new firmware

    Of course I am being sarcastic
     
  4. macmee

    macmee Active Member

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    Strange, this never happened to me before even though I've been running the firmware since it came out. I guess ill have to do some research to find out how to remove it.

    Also, sometimes in metro apps the keyboard doesn't automatically open. Very annoying and also started occurring to me recently.
     
  5. Ruffles

    Ruffles Active Member

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    I'm guessing your hitting a blue screen and it's rebooting. Check your startup and recovery options and disable the reboot option. Then, you should be able to see what crashed.
     
  6. macmee

    macmee Active Member

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    I don't see a blue screen. Is there any way to confirm that I'm running the botched firmware?
     
  7. drolem

    drolem Active Member

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    a) look in the event log to see what's happening -- several things such as the Wi-Fi driver can reboot the SP2
    b) do a hard reset
    c) I already posted in a different thread how to check the FW versions
    d) Windows Update -> View Update History
    e) run "pnputil -e" (may want to pipe the result into a text file)
     
    Last edited: Jan 8, 2014

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