Surface Pro 3 has stopped working

Discussion in 'Microsoft Surface Pro 3' started by Gerard, Dec 29, 2016.

  1. Gerard

    Gerard New Member

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    Hi, first of all i want to apologize for my bad english.

    I was working with my Surface and my monitor (extended desktop), and suddenly the surface just went off (it was with the charger). I restarted like normally, but when i was in the desktop menu, the two screens just freeze and start flashing. I shut it down. Then I restarted again, but with the same result. The third time just it doesn't open anymore.
    It wake up (for the sound and the fan) but it doesn't display anything.
    I tried all the methods of the Microsft Website with no luck.

    Any suggestions?

    Thanks
     
  2. Gerard

    Gerard New Member

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    Today the Surface turn on, but when it's on for like 2-3 minutes the screen just flicks and then it freeze. I guess my only option is to pay the 450$...
     

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  3. Lobo

    Lobo Member

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    Hi Gerard, your English is just fine! :)

    Unfortunately, this doesn't look right at all. I don't know if you tried a recovery, but it does look like a hardware issue to me. :(
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    It does appear to be a hardware issue.... you could hold out hope that it is a corrupted video driver....
     

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