Surface Pro 4 won't turn on

Discussion in 'Microsoft Surface Pro 4' started by olegnalz, Aug 2, 2018.

  1. olegnalz

    olegnalz New Member

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    Hi everyone

    Two days ago I was editing a PDF on Edge when the screen froze, so I turned the tablet off with a long press on the power button.

    Since then the computer won't turn on. I've tried with the various methods listed on the Microsoft website (30sec press on power button, 15sec power+volume up) but nothing happens (the keyboard is backlit after I press the power button).

    Any advice?
     
  2. Plantje

    Plantje Active Member

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    Do you try that with the charger plugged in?
     
  3. olegnalz

    olegnalz New Member

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    Yes, both plugged and unplugged
     
  4. Plantje

    Plantje Active Member

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    Have you contacted support?
     
  5. jnjroach

    jnjroach Administrator Staff Member

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    Plug it into an External Monitor and see if it is the LCD Screen
     
    Plantje likes this.
  6. olegnalz

    olegnalz New Member

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    I have not contacted support yet. I've tried connecting it to an external monitor with little success. I have casually tried turning it on once again and it showed the Surface UEFI; I rebooted from there and Windows started checking the SSD for errors after showing the surface logo, only to stop before reaching 50%. Now I'm back to the backlit keyboard and black screen combo
     
  7. jnjroach

    jnjroach Administrator Staff Member

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    Well we now have much more info...

    It looks like you have at a minimum a corrupted install of Windows and at worse a failing SSD. You can download a Windows 10 ISO and make a bootable Thumb Drive and attempt a repair or contact support.
     

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