Touch Screen unresponsive. help!!

Discussion in 'Microsoft Surface Pro 4' started by djc45, Apr 16, 2016.

  1. djc45

    djc45 New Member

    Apr 15, 2014
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    In the last couple of days my SP4 touch screen has stopped working. It started out with intermittent stuttering and not working well, now it just doesn't work.

    The SP4 itself has not frozen, which I first thought, but with the keyboard attached I can scroll a webpage with 2 fingers on the trackpad, and everything else works as it should, just touching the screen doesn't do anything.

    I came very close to getting rid of the SP4 and getting a 12.9 Ipad Pro, a month or so ago, fed up with crashes etc, then things improved after a windows update about a month or so ago, so I kept it. Now after only a few weeks of use, I have this problem, it is beginning to get frustrating.

    I appreciate any advice that anyone can give me on fixing the issue. I believe there was a windows update a few days ago, are there any reports of touch screen issues with this update? The only other things I have done recently is changed my micro SD card from a 64gb to a 128gb card, but I don't see it being that, and installed the driver for my Pluggable USB 3 docking station with dual display, the 3900.

  2. jnjroach

    jnjroach Administrator Staff Member

    Nov 9, 2012
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    Seattle, WA USA
    My Device:
    Surface Book
    Uninstall the DisplayLink Driver that the Pluggable installed and reboot, then go to and grab the latest drivers.

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