Two problems I have with my 6 month SB2

Discussion in 'Microsoft Surface Book' started by Gizmo2005, Sep 10, 2018.

  1. Gizmo2005

    Gizmo2005 New Member

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    My Device:
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    I have the Core i5/8gb/256gb ssd model.

    The two consistent problem I have are these. Please help me solve them before I bring it into the Microsoft store at my local mall. Both are wifi related.

    1. Wifi detection. I have 100mb cable service in my house. We are a family of 3 and we don't stream a whole lot. But when I do a SpeedTest on my SB2, I'm getting around 30mbps. My nVidia Shield, which serves as my main entertainment device can pick up the 100mbps. But it's wired so I get it that it picks up the full amount. I get that you lose some speed going through wifi. But even on the 5ghz, I'm getting less than half. That's poor.

    2. I bring my SB2 to work every day, then bring it home. Every other day, when I bring it to my work in the morning, I can't connect to Wifi. It's connected, but I don't have internet. Vice versa. When I go home, it's the same. I have to restart it each time. After that, it works fine.

    I have to believe it's in the settings? Can anyone offer some insight?
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Are there any pending updates? What type of Router are you using? Are you using any 3rd Party A/V?

    With my SB2 I get the full 120 Mbps download on my 5GHz network, I'm using the Netgear Orbi Mesh System.

    My Driver Version for my WiFi is -

    upload_2018-9-10_14-25-53.png
     
  3. Gizmo2005

    Gizmo2005 New Member

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    I have the same driver version as you. I have a NetGear at home although I don't have a model number. But it's high end with 6-8 antennas. I am work right now. I believe we have a Sonicwall in ceiling router. I just ran a test on my LG V20 phone. On Speedtest, it got 24.63mbps down/31.71 up. I just restarted my SB2 and ran it again. I got 6.10/7.37. That's not acceptable.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Here at work on 2.4GHz (50Mbps Synchronist) I'm getting -

    upload_2018-9-10_15-18-21.png

    Are you using any 3rd Party A/V or Security on the SB2 itself? Symantec, McAfee, Kaspersky, Nod32, etc. ?
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

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    Your workplace may be using a VPN. If so, you may need to uncheck the "Use default gateway on remote network" setting. If indeed a VPN is being used, your computer will reconnect to your home network, but you will not have internet access until you restart.
     
  6. Gizmo2005

    Gizmo2005 New Member

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    Do not have any 3rd party AV. I do run NORD Vpn but it's not on when I do the test. When I turn that on, it's even slower, which is expected. Where do I uncheck the "Use default gateway on remote network"? Is that in device manager or network settings?
     
  7. sharpuser

    sharpuser Super Moderator Staff Member

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    If you are indeed using a VPN at the workplace, find out its name.

    Then, to keep that VPN's connection different than your connection at home, start PowerShell, and use this command
    Code:
    Set-VpnConnection -Name "myVPN" -SplitTunneling $True
    (substitute myVPN with the name of your VPN"

    Then use command
    Code:
    exit
    To revert this setting, change $True to $False.

    Let us know if this helps.
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

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    @Gizmo2005 ,

    This is probably obvious, but have you tried changing your 2.4 GHz channel to 6 or 11 ? These channels do not overlap with other channels. If you live close to neighboring routers, or even a crowded Bluetooth environment, you may be having interference. If your router does automatic connection leveling, that could explain why even the 5GHz throughput is slow.
     
  9. Gizmo2005

    Gizmo2005 New Member

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    I'll change that tonight. The Netgear model I have is the Nighthawk AC3200 Tri-band. So I have a couple of 5ghz channels as well. Do I do anything with those? Most of the time when Im at home, I'm normally connected on the 2.4.
     
  10. sharpuser

    sharpuser Super Moderator Staff Member

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    The 5GHz signal usually has a short range, so no need to change those frequencies, for now.
     
  11. Cuchulainn

    Cuchulainn Member

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    Definitely try the 5ghz channels. I don't know if Netgear has finally fixed the issue, but I returned mine because, among other issues, they had a buggy 2.4ghz channel. I also didn't feel it had very good range through my home and that the bandwidth degraded quickly.

    I recently switched to Eero and where I was struggling to get around 50gbs or so, I have a dramatic improvement.
     

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  12. LanceM

    LanceM New Member

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    Do you have any other Wi-Fi devices? Do they get faster speeds ?
     

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