Unable to install Aps

Discussion in 'Microsoft Surface FAQ & Guides' started by Jane, Dec 25, 2012.

  1. Jane

    Jane New Member

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    Thrilled to have a new Surface but I cannot download the apps. When I click on "install" it waits a few minutes and then says "unable to install try again or cancel. When I click off everything the "Device set up dialogue box" is revealed. "Installing device. Please wait while set up installs the necessary files on your system, this may take a few minutes" It has been 24 hours and the same small amount of it has been installed on the "bar". Please help. I have tried this multiple times over the past few days with the same result. I have tried installing Skype and a few others from the App store.
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum Jane

    Have you tried doing a restart of your Surface?
     
  3. Jane

    Jane New Member

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    as dumb as this sounds, I can't seem to figure out how to restart it without holding down the power button.
     
  4. TrentonT

    TrentonT Member

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    swipe from the right side of the screen to open the Charms bar > tap the Power Icon > select Shut Down or Restart, Have a Merry Christmas
     
  5. Jane

    Jane New Member

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    DUH many thanks and Merry Christmas.
     
  6. bosamar

    bosamar Well-Known Member

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  7. Jane

    Jane New Member

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    Thanks Bosamar. I guess I was so excited to receive it (for Christmas) that I thought I could "wing it'.
     
  8. TrentonT

    TrentonT Member

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    Your welcome new systems are over whelming at first. Relax and ask questions that is the purpose of this forum. At the beginning I to was lost in the wilderness.
     
  9. Sin

    Sin New Member

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    You can definitely wing it, but something take a little discovery to find since the interface changed with Windows 8. Like all previous changes to the interface, Windows 8 and touch will be second nature in no time. The touch is already getting me, since I'm running Windows 8 on multiple machines at home I keep trying to hit things on the screen of my old non-touch netbook. Really want to switch out the screen for a touch screen.
     
  10. gpstrucker

    gpstrucker New Member

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    LOL I'm glad I'm not the only one who does this.
     
  11. bosamar

    bosamar Well-Known Member

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    After getting used to the Win8 RT for six weeks I picked up my old iPad and found myself using Win8 RT motions... lol funny how the brain works....
     
  12. Sin

    Sin New Member

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    It does become habit pretty quickly. At least work is still on Windows 7, so my work laptop looks different enough to keep me from tapping the screen, but my netbook and my wife laptop have been getting the screens clean frequently.
     

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