Volume rocker stuck on down

Discussion in 'Microsoft Surface Help' started by apete37, Jul 28, 2014.

  1. apete37

    apete37 New Member

    Joined:
    Jul 28, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My volume rocker is stuck down, so the volume goes down to zero and stays there, and the little pop up thing in the upper left showing the volume is constantly there. Does anyone know if I can unstuck it somehow? I've noticed I can take at least part of the back off my surface, it would be nice if there's a way I can disable the volume rocker so it won't go back to zero if that's possible?

    I have a surface rt by the way.

    Thanks for any help!
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,331
    Likes Received:
    1,279
    Trophy Points:
    113
    What happens if you push the up side of the rocker?

    Also if you push the down side does it move in or is it already in? wondering if its just the underlying switch that's stuck or the physical button.

    Can you stick the edge of the rocker with a pin to try to unstuck the rocker?
     
  3. apete37

    apete37 New Member

    Joined:
    Jul 28, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    If I push it up it goes up, then I let go and it goes back down.

    When I push down it doesn't move- it's already in.

    I've been trying to stick stuff in there to get it unstuck but I've had no success yet!
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,331
    Likes Received:
    1,279
    Trophy Points:
    113
    Ok here's what happens on mine
    Hold the volume down it goes down
    While still holding down push and hold up... it stops going down and goes up
    Release up while still holding down and it stops moving but the display stays present.

    What you describe leads me to believe there is both physical and electrical damage. sounds like its time to return for repair/replacement.
     

Share This Page

Search tags for this page
disable volume button surface
,
microsoft surface volume button stuck
,
surface pro 3 volume button stuck
,

surface pro 3 volume down button stuck

,
surface pro power button stuck
,

surface rt volume button stuck

,

surface volume button stuck

,
surface volume rocker stuck
,
volume rocker stuck
,
volume rocker surface disable