WTG Microsoft....NOT!!!!!!

Discussion in 'Microsoft Surface Pro 2' started by wseverino, Dec 16, 2013.

  1. wseverino

    wseverino Member

    Joined:
    Nov 17, 2013
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Marietta, GA
    Just installed the most recent update to my Microsoft Surface Pro 2 - 512GB and 8GB RAM. Low and behold they updated the BIOS and it fried my machine. Now I have to get a replacement from them!
     
  2. daniielrp

    daniielrp Active Member

    Joined:
    Oct 26, 2013
    Messages:
    693
    Likes Received:
    133
    Trophy Points:
    43
    Location:
    Preston, UK
    My Device:
    SPro3
    Pretty certain Surface's don't have a BIOS, they use UEFI instead. What actually happened? Is it not booting? Not loading?...
     
  3. wseverino

    wseverino Member

    Joined:
    Nov 17, 2013
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Marietta, GA
    Tomato / Tomatoe in this case. Yes they had a UEFI update that botched system. Nothing will load stuck on the TPM and Keys screen.
     
  4. drolem

    drolem Active Member

    Joined:
    Aug 9, 2013
    Messages:
    293
    Likes Received:
    36
    Trophy Points:
    28
    Location:
    98052
    If the UEFI is messed up it could be *GAME OVER*. It may not work in this case, but try a hard reset (Vol+PWR) anyhow.
     
  5. jollywombat

    jollywombat Member

    Joined:
    Nov 25, 2013
    Messages:
    171
    Likes Received:
    22
    Trophy Points:
    18
    Location:
    NY, USA
    My Device:
    SPro2
    Did you try to unload the TPM keys and then restart?
     
  6. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,099
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
  7. Yazman

    Yazman New Member

    Joined:
    Dec 17, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    0
    What update was this?

    Was this the 12/10 System Firmware Update or something else?
     
  8. wseverino

    wseverino Member

    Joined:
    Nov 17, 2013
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Marietta, GA
    Jolly - I actually powered the unit up again today and it brought up the system recovery. I entered the bitlocker key and I got it to come up. I copied everything I needed then I restarted the machine. Bam back to the TPM screen and stuck there again. Now that I got everything I need just going to send this one back to them when I get the replacement tomorrow.
     
  9. wseverino

    wseverino Member

    Joined:
    Nov 17, 2013
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Marietta, GA
    Yaz - yes this was the 12/10 system firmware update.
     
  10. bluegrass

    bluegrass Well-Known Member

    Joined:
    Nov 11, 2013
    Messages:
    1,301
    Likes Received:
    193
    Trophy Points:
    63
    Location:
    St. Louis, Mo
    My Device:
    SPro3
    I wonder if the update messed your machine up why all of us as we get our updates in aren't going down.
     
  11. wseverino

    wseverino Member

    Joined:
    Nov 17, 2013
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Marietta, GA
    Bluegrass - Yes Microsoft pulled the updates from what I saw on TechNet.

    As of today I still have a dead Surface due to UEFI failure. Microsoft cant even seem to tell me when I am going to get a new one even though I choose the advanced replacement option which meant I would have a replacement in 3 days!
     
  12. Renigami

    Renigami New Member

    Joined:
    Dec 23, 2013
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    0
    Current supply issues I believe are the reasons why those buying new and or needing a replacement are not fluid at the moment. Microsoft was terribly conservative with the Surface Pro 2 (after the lackluster buildup from Windows 8, Surface Pro 1 from major reviewers comparing [on the skin surface] it to the iPad). They did not think to make more than a few hundred thousands of devices past the pre-order amount (not wanting to again, eat the cost of things like they did with the Surface RT).
     

Share This Page

Search tags for this page
stuck in uefi sp2
,
surface firmware update stuck tpm
,
surface pro and wtg experience
,

surface pro wtg

,
surface stuck on tpm screen
,
using wtg on surface pro
,
wtg and microsd
,
wtg and surface pro
,

wtg surface4

,
wtg update